Loox: Product Reviews App & AI

For the past few months, I've been paying an extra $35 usage fee without any warning or email. It's ridiculous to pay $70 a month for a review software that's nothing special. I'll definitely switch to something else; there are so many good options out there, why would I use this stupid one?

We've been using Loox for about 5 years now, and it has been an essential part of our Shopify store. The app works smoothly, and whenever we run into any questions or technical issues, the support team always responds quickly and helps resolve things efficiently.

What really stands out is their customer support — it's consistently fast, professional, and reliable. Every time we've needed assistance, they've been able to jump in and help without hassle.

Overall, Loox has been a great experience for us, and we definitely plan to keep sticking with Loox as our review platform. Highly recommended for any Shopify store looking for a solid and well-supported review app.

We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews.

Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues.

Support has also been responsive the few times we’ve needed help, which we appreciate.

I contacted Loox support because I was experiencing issues with the app and couldn’t access the settings. It only allowed me to re-purchase a plan at a higher price than the one I previously had. I reached out to support, and they immediately provided a solution to restore the app in my store while they reviewed the case to offer a more permanent fix.
After a few days, they contacted me to explain why it had happened, reinstated my plan at the original price with all the features included, and compensated me for the inconvenience. Honestly, it’s a pleasure to receive such prompt and efficient support. I wouldn’t leave Loox for anything!

Super easy to use and customizable. Been using it for years. I had a question about the app and email their customer service and they wrote back almost immediately. Super impressed with their service, highly recommend!

Gran app, nada como reseñas reales para que más personas se convenzan de comprar en tu tienda. La app es muy amigable y sencilla de utilizar y el servicio post compra es muy bueno, Leogen es quien siempre atiende todas mis dudas y resuelve cualquier situación con la que requiera ayuda y nos da un excelente servicio.

Loox is a platform that has outgrown my needs

I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers.

What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all.

Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore.

Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.

With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!

We've been using LOOX since 2017. They have been great to work with and great for our business. The app is easy to use and customize to make it fit your website's style.

We've been using Loox for 5 years and couldn't be happier. The way reviews are displayed is simply the best. We've looked at other review apps over the years and they've all fallen short compared to Loox.

Loox offers many visually appealing ways to display your reviews with high customisability.

Their customer service is quick and always helpful. Would recommend to any merchant, big or small.