Loox ‑ Product Reviews App

Hey,
Abby from the Loox support team here - happy to help :)

I'm truly sorry to hear your experience with Loox did not live up to your expectations.

Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.

Our world-class support team is also available 24/7 to help you with questions you have.

I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

Hey,

Josh from the Loox team here :)

Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.

I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.

You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why

I would be more than happy to address any additional concerns that you may have.

An email is waiting for you from our Support team.

Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
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Loox offers several different plans for stores of all sizes and needs.
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Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
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Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
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We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
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We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)

Hey,

Amit from the Loox team here :)

We have created a support ticket to handle your issue, please check your email inbox.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey,
David from the Loox team here :)

I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air!

Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI.

If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message!

We will be more than happy to help :)

Hey,

Amit from the Loox team here!

Please note that after further investigation, our team has contacted you privately to sort this out in the best way possible.​
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And while Shopify manages all app charges and billing cycles according to their policy, Loox does not create any of the charges.
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​You can learn more about their policy here:
​https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
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​Having that said, when uninstalling the app mid-billing cycle, sometimes Shopify does not delete the charge and it is later received as a regular app charge.
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​No worries, as I mentioned, we have already contacted you and will sort this out together, the best and fastest way we can :)
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​In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,

Amit from the Loox team here :)

I looked at our support logs and it seems like we did not receive any previous support request from your end.

In any case, we are happy to help with anything you need!

I reached out to you directly to the email address your store is listed under.

If you did not receive this email, feel free to contact our support team directly - we're always glad to help!