Loox ‑ Product Reviews App

un 10 de 10

good

Einfach zu verstehen und zu benutzen

Amazing App

buena

Arielle has been super helpful with an issue I have had where I couldn't change the background colour of my widget, she sorted the problem out very quickly!

Thank you Ken for organising this also, great service from Loox.

This app has everything you could ever ask for. Love the features and support if you run into a problem.

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.

Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.

Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.

In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

grateful

Had some issues with importing my reviews so I sent out a request for help. Sure enough, within Minutes I got a response from Mara and she helped me solve the problem ASAP :) Awesome assistance & gave suggestions when asking how I might be able to solve the issue on my own next time. Thank you Mara!