Loox ‑ Product Reviews App
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (22,604)
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Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Chester helped me out getting my Trust Badge above my product title. Not only did he reach out very fast (on a saturday) after I asked my question. But he also took the initiative to ask for clarity before implementing the software solution. A professional for sure. Thank you very much Chester! Hope to work with you again.
i would since it helps you come to a great start in dropshipping
Great experience so far, easy to use and support team is super responsive & helpful which makes this experience even better! Thanks Rain & Ilan for your help!
Perfekt leicht zu benutzen.
Great
good
so far a very pleasant relationship and very fast support i am thankful for their help. i strongly recommend and big shout-outs to Lawrence and jemeul for their help
It's said that any polished enough tech is indistinguishable from magic. Well, this app is so well thought out and has so many incredibly good and surprisingly effective things going on completely "hands-off" that there's no other qualifying word I can think to attach to it.
Don't make my mistake and do take customer reviews seriously. Metrics don't lie, and it's been a night and day difference. My biggest regret is not adding reviews from the beginning but on the bright side, I'm pretty sure I couldn't have gotten something as good as this app back then.
Great App. A must have for every Shopify userr