Loox ‑ Product Reviews App
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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I don't recommend this app. I had this app installed before. I wanted to try again, but it turns out that if your country language is not available there, To customize the text, you must upgrade to the higher plan, which costs $69. I uninstalled the app ( I had it installed 2min literally), and still, they will charge me $29.... So disappointed.
Hey,
Josh from the Loox team here :)
Sorry that your experience with Loox was not as you expected.
While Polish is not automatically translated on our system, we are happy to open custom translation on your account. This will let you use Loox in the language that you choose. Please search for an email from our Support team regarding further steps on how to achieve this.
In regards to the charge, it seems that this store has had Loox installed in the past and hence the trial was not available when it was installed again.
No worries, I have contacted you privately to verify some information for your account so we can sort out both the charge and the translations.
GUDOOK ONLINE We have deleted and terminated the service for over ten days, why should we still afford extra payment 29.99USD, we need the explain,thanks.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
NO NEED
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
It seems like you uninstalled us before we had a chance to assist you.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
loox is so good i havent used it but it looks like it was made by mininum of 200 aps i walked 3000 l
Optimised to make you pay for the expensive plan. Not user friendly. No full control. Please improve 1/5 stars. Willing to pay but for a service that value the money. Plenty of free low quality apps otherwise
Hey,
Amit from the Loox team here :)
While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs.
I have reached out to you privately and I'd be more than happy to assist in any way I can.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Hey loox I unsubscribed from your basic plan month ago and un installed your app but you still charged me 9.99 thats not fair!
Hey - Yishai from Loox here :)
Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees
As we mentioned in our email, Shopify triggered the app charge on October 6th and Loox was removed after, on October 10th, for this reason you saw the charge in your Shopify invoice.
If you have any further questions please don't hesitate to contact our support team, they'd be more than happy to help!
Impossible to unsubscribe, just noticed that they have been charging me for months even though the app is uninstalled
Hey,
Amit from the Loox team here :)
Please note that Shopify manages all app charges and will automatically stop charging you once you uninstall the app.
Our support team has reached out to Shopify on your behalf and Shopify has refunded your account for the Loox charges (we also sent you a private email regarding this).
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
I paid $24.99 for advanced plan but I still need to upgrade to Pro plan to be integrated with Google Review. I currently have the same benefits of Free Shopify Products Review App from Loox App for $24.99. I believe it's completely NOT WORTH THE COST.
Cant contact support and the review app still on the site after removing all the associated code on the site
Hey,
Amit from the Loox team here!
I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them?
Regarding removing all of the code, no worries - please create a staff account for support@loox.io and we would be more than happy to sort this out for you :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
scam app, I changed my plan from essential to growth this month and I don't know it cost me over $400, I am still able to access the app now but my review history are gone it need me to pay again, really really bad experience.
Hey,
Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I see that you have recently uninstalled Loox which is preventing you from accessing the admin.
I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.