Loox ‑ Product Reviews App
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (22,389)
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Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!
Integrates well with Google. Great customer support. Reasonable pricing. I highly recommend Loox. It's an essential for start-ups looking to gain potential customer's trust and improve SEO ranking.
It is a great tool to use with your shopify store. It gives you all the help you need with providing authentic and real reviews for your products
I had some issues but the support went above and beyond to help me out. I would give them 6 stars if I could....
I have gotten more reviews in the last week than I have ever gotten using Judge.Me. I also like being able to clearly display my customers pictures that they upload.
very good app, and Rotem service very good
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey.
Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage.
In any case, our support team is available 24/7 and always happy to help.
Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.
Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via email about your refund, I look forward to resolving this together :)
Best,
Sara from the Loox team
A great review app. Easy to install, great widgets and fabulous customer service.
simple setup great app, essential for successful and long lasting, great work.