Loox ‑ Product Reviews App
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Pathetic they did not give me any free trial and charge fee from day one. Why are you making people's fool by writing 14 days of free trial?
Disgusting!!!!
Hey,
Amit K. from the Loox team here :)
I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out.
No worries, I've contacted your privately to sort this out and give you a chance to check us out.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
TERRIBLE.... I was so impressed using the app for 2 months but was disappointed completely because is very expensive for what is offered....the app didn't complete at all the expectations and what had promised....Also is dificult to set it up.
Sorry
(Updated)
Hey,
Amit K. from the Loox team here :)
I'm sorry to hear that!
Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan.
We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Keep your eye on your bank. They charge extra. Even after I deleted the app, they continue charging me. I spoke with them, and they refunded me the first time. However, they are still charging me, and right now, I have this problem every month.
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I see that we have refunded you for both charges and that you have uninstalled Loox.
Therefore, Shopify should be stopping all future app charges.
I’ve personally reached out to you regarding your refunds and am happy to continue the conversation with you privately.
Great App I used it and found it very useful, thanks for Loox team for the good work, really appreciated
o aplicativo está todo em inglês isso dificulta na hora de configurar péssimo vocês precisam melhorar esse aplicativo
Hey,
Josh from the Loox team here :)
Loox supports displaying all customer-facing elements in many languages including Portuguese.
While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
In addition, our Support Team will be more than happy to assist you further with whatever else you need
I couldn't use the app for the first 14 day trial so I contacted them.
they told me not to worry and my trail would be extended all of the sudden i got an immediate bill off 60$
thanks !
really not what I was expecting for them
Hey,
Amit K. from the Loox team here!
I took a look at our support logs and I can see that our team has contacted you in the past with a link to extend your trial period. I sent you an additional email now.
In any case, we'll make sure to refund your account and provide your account with an additional trial period so you could check Loox out :)
Expensive, couldn't customize reviews. We all know how poor the reviews from aliexpress are and we have to import exactly what those words are to our website. So I removed this app from my store. However, there are left codes. Now all of my products are showing 7 reviews even if there's no review at all.
Hey,
Dor from the Loox team here :)
I just wanted to let you know that our support team is here to assist you in anything you need.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
While Loox does not support review editing, our AliExpress importer allows you to disable automatic AliExpress translation and import reviews only from a certain country, or choose not to import a certain review's text.
In regards to any leftover code, when you uninstall Loox, all review widgets and star ratings should be removed from your store automatically.
If for some reason this doesn't happen, we offer a full guide on how to remove any leftover code on our uninstall email.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
They increased their prices for shopify stores with orders, it's a review app, not upsell on checkout app guys, i wont pay 100$ for a review app
Hey,
Amit K. from the Loox team here :)
Loox offers a variety of different subscription plans that fit growing businesses at any point in their journey of the Shopify ecosystem starting from only $9.99/month.
While we do offer a plan starting at $99.99, this plan includes many advanced features built for big brands and is definitely not the only option available.
I reached out to you in private with a bit more details on our different plans and to assist you in finding the right one for you!
Paying 10 euro a month for an app that doesn't even let add a write a review button on my homepage. I'm trying to unsubscribe now and can't. Really overpriced for what it is.
Hey,
Amit from the Loox team here!
Loox supports adding the button to your homepage reviews widget by selecting a product in the widget's settings on your theme customizer.
Please note that the "Write a review" button needs to be linked to a specific product.
Since I can see you are currently unsubscribed to Loox, if you reinstall Loox please feel free to contact us and we'll gladly sort this out for you :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
so I joined recently but there were some problem with my shop, they todl me my trail would be extended with 45 days ... never received it
Hey,
Amit from the Loox team here :)
I took a look at our support logs and I can see that one of our team members has sent you a link to activate an extended trial period for your Loox account, which was not clicked.
In any case, I've sent you an additional email now with said link, make sure to click the link to activate the new trial period.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!