Loox ‑ Product Reviews App

Hey,
Josh from the Loox team here!
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Our Review Importer allows you to retrieve reviews from an unlimited number of products.
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If you were unable to import reviews as expected, please let me know in the email I sent you so we can help sort this out :)
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In any case, I took a look at your account with us and it seems that you were still on our 14-day trial when you uninstalled.
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To the best of our knowledge, Shopify triggers an automatic app charge only once an app's trial period ends.
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Since you uninstalled before your free 14-day trial ended you should not be charged for your use of Loox.
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I have also reached out to you privately to answer any additional concerns.

Hey,

Amit from the Loox support team here :)

Our support team works hard giving the best possible answers to our users and we always answer within 24-hours.

I took a look at our support logs and all support requests from your account were answered within a few hours of submitting the ticket. Could you please check the email listed on your Shopify account for an answer from our support?

Generally speaking, Loox supports importing reviews from all countries and even filtered to reviews from specific countries. And of course, you can always reject any review that does not match your needs.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Yishai from the Loox team here :)

You may have seen a cache version of the site, could you please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again?

Just in case, to prevent our widget from appearing in your store after uninstalling, please follow these steps (also mentioned in our uninstall email):

1. Go to your Shopify admin themes page
2. Click the "Actions" menu and then select "Edit code"
3. Edit the theme.liquid file
4. Find and delete the code below:

{{ shop.metafields.loox["global_html_body"] }}

If you need any further assistance, please contact our support team directly and we'd be more than happy to help!

Hey,
Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps.

I can see that you have already uninstalled Loox on your store. All Loox widgets should no longer be appearing on your store pages.

Sometimes the widgets can appear to still load due to a stored cache available on your browser.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Yishai from the Loox team here :)

Generally speaking, once Loox is removed from a store all the Loox elements no longer load and no errors would appear for your customers.

Since we stop all elements from loading on stores that removed the Loox app, the loading times would not be increased in any way. Please note that installing various apps on your store could affect loading times in a more substantial way since more elements try to load at the same time (but once Loox is uninstalled its elements do not load and would not affect the loading times in any way.).

I'd be happy to better understand where this error is seen and sort it out for you. I have contacted you privately through our support and will make sure to solve this with you.

Hey, Yishai from the Loox team here :)

​It seems that this store had Loox installed in the past (October 2019) and hence the automatic 14-day free trial was not available out-of-the-box.

No worries, I sent you a follow-up email regarding further instructions, please check your inbox for an email from our support team.