Loox ‑ Product Reviews App

Hey,
Ilan from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

Loox offers many different features to our merchants such as the collection of reviews, the presentation of the reviews in the many different designed widgets, referrals, and also the new upsell feature that is open for now for free for all merchants.

While we don't translate reviews to multiple languages on our side, we created the integration with Weglot, which translates the reviews to the language of the specific store visitor.
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​This integration is available to merchants that installed Loox and Weglot in their stores.

I’ve personally reached out to you regarding your request and am happy to continue the conversation with you privately.

Hey,

Importing reviews is available on all Loox plans! If you're experiencing any difficulties, please contact us and we'll be very happy to help :)

Hey,
Lilach from the Loox team here :)

The Loox widgets automatically integrate with your theme once you install Loox.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Josh from the Loox team here!
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Our Review Importer allows you to retrieve reviews from an unlimited number of products.
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If you were unable to import reviews as expected, please let me know in the email I sent you so we can help sort this out :)
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In any case, I took a look at your account with us and it seems that you were still on our 14-day trial when you uninstalled.
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To the best of our knowledge, Shopify triggers an automatic app charge only once an app's trial period ends.
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Since you uninstalled before your free 14-day trial ended you should not be charged for your use of Loox.
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I have also reached out to you privately to answer any additional concerns.

Hey,

Amit from the Loox support team here :)

Our support team works hard giving the best possible answers to our users and we always answer within 24-hours.

I took a look at our support logs and all support requests from your account were answered within a few hours of submitting the ticket. Could you please check the email listed on your Shopify account for an answer from our support?

Generally speaking, Loox supports importing reviews from all countries and even filtered to reviews from specific countries. And of course, you can always reject any review that does not match your needs.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Yishai from the Loox team here :)

You may have seen a cache version of the site, could you please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again?

Just in case, to prevent our widget from appearing in your store after uninstalling, please follow these steps (also mentioned in our uninstall email):

1. Go to your Shopify admin themes page
2. Click the "Actions" menu and then select "Edit code"
3. Edit the theme.liquid file
4. Find and delete the code below:

{{ shop.metafields.loox["global_html_body"] }}

If you need any further assistance, please contact our support team directly and we'd be more than happy to help!