Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

리뷰 (21,806)

전체 평점
4.9
평점 수준당 개수
  • 평점의 93%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 7월 19일에 편집됨

muito caro

RM STORE 24
포르투갈
앱 사용 기간 6개월
답글 Loox개 2024년 6월 8일

Hey, Sara from the Loox team here.

I see we've reached out to you previously to provide assistance, but didn't receive a response from you.

In case you didn't see our message, I've reached out to you again via email to provide further assistance.

I look forward to continuing the conversation there.

2023년 12월 13일

Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .

Amovibe
홍콩(중국 특별행정구)
앱 사용 기간 7개월
2024년 6월 14일

It's not $9.99 as it says, instead it's $14.99

FashionFable Outfits
미국
앱 사용 기간 7일
답글 Loox개 2024년 6월 15일

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

2024년 8월 21일

at least they can give us normal options as free but no

Wali Collections
파키스탄
앱 사용 기간 1분
답글 Loox개 2024년 8월 23일

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey.

We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

2023년 11월 21일

I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!

Lucky Eleven Jewellery
영국
앱 사용 기간 6개월
답글 Loox개 2023년 11월 22일

Hey,

Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.

I would really like to figure this out with you. I sent you an email to continue this conversation privately.

2023년 11월 29일

Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.

propinkup
영국
앱 사용 기간 4개월
답글 Loox개 2023년 12월 1일

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

​You can export the reviews collected for your store, including the photos, directly from the app or through our support team.

​I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)

2024년 5월 16일

I uninstalled during the free trial, and still got charged! Wow, just wow!

DODICI Jewelry
스페인
앱 사용 기간 8일
답글 Loox개 2024년 5월 18일

Hey,
Sara from the Loox team here.

I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice.

I’ve reached out to you privately via email about your refund :)

2023년 12월 17일

If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber

Vorioal
미국
앱 사용 기간 2년 초과
답글 Loox개 2023년 12월 19일

Hey,
Rotem from the Loox team here :)

The Loox admin is accessible regardless of your plan.

Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs.

Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same.

I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end.

I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there.

Please also know that our support team is available 24/7 and always ready to provide you with assistance!

2024년 7월 24일

Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.

Naturalis Dog®
스위스
앱 사용 기간 20일
답글 Loox개 2024년 7월 25일

Hey, Sara from the Loox team here.

Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.

2024년 7월 1일

pessima vcs n respodem

Achadinhos da Show
포르투갈
앱 사용 기간 28일
답글 Loox개 2024년 7월 2일

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.