Loox ‑ Product Reviews App
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The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Great app but it's way too expensive for what it is!!! 30 USD per month just doesn't make any sense. It're more expensive than the Shopify subscription as a whole!
Hey,
Amit from the Loox team here!
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99 to $59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have been added over the past year(s) are features to MAKES LOOX MORE MONEY, and nothing to make the widget more user-friendly. Sad! Oh and another thing they lie about, is that the Reviews get indexed by google as "content". NOT TRUE. Their Review app injects content from their website via java script in an iframe onto your website. Google does not index this as content. If you use google search console, simply do a live test of any url with reviews. There's also tons of other free tools out there to test a site via fetch&render as "google bot". Then check the results. None of the reviews will show up as content for our page. Don't be fooled by this marketing trick. While the app works with google shopping and your reviews will shop up there, these are 2 different pairs of shoes and content vs. reviews snippets on google shopping and search results, are not the same when it comes to how google recognizes it.
Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them
Hey,
Abby from the Loox team here :)
I am so sorry to hear about your experience with Loox and that your expectations have not been met.
I would firstly like to stress that our support team is available 24/7 and always happy to help!
Secondly, I’d be happy to dig deeper into what you see on your end.
Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
When you uninstall the app, it DELETES all the reviews from the store, I mean ALL including the honest reviews from the customers ,not only the ones generated by Loox , and this is WITHOUT permission !
So basically if you install it, you have to stick with it , if not you're screwed !
My advice is, stay AWAY from such a poor app !!
Hey,
Amit from the Loox team here :)
Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information (reviews, settings, etc...) will be restored as expected.
As part of GDPR requirements, Loox provides merchants with the option to remove all their data with us via an automatic email sent to you.
No worries, as mentioned in our correspondence, if you do not wish to remove your data, you can disregard the email you received.
I'm sorry if there was any misunderstanding regarding this email - we've made sure to clarify this in the email too.
In any case, if you need any further assistance, feel free to contact our support team directly - we're always happy to help!
Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???
next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!
Disabling the messages to new customers if a certain volume of orders is reached, is understandable.
But closing access to the app due to a certain amount of orders ??????
As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.
NEVER AGAIN LOOX !
Hey,
Lilach from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business.
We completely understand that costs are a big part of every merchant's decision about which apps to use.
We've built Loox to provide a great return on investment on all of our plans.
I've also personally reached out to you and am happy to continue the conversation with you privately.
the reviews cannot be imported, customer service shirks responsibility, does not solve the problem. bad APP
Hey, Yishai from the Loox team here.
Our support team explained why your reviews were not able to import within a few hours of your ticket being submitted.
All your reviews that followed our guidelines were imported as expected.
There was a clear reason that the reviews without text could not be imported and this was explained.
If you have any other questions you can feel free to contact our support again and we'd be more than happy to help :)
He pagado el plan Growth, 40$ al mes y para poder instalar un widget, pedi ayuda al servicio tecnico y de atención al cliente. Dos dias después aun no está instalado. Dan un servicio al cliente nefasto. No repito.
Hey,
Amit from Loox here :)
Please find the email I sent to you regarding the solution to what you were asking for.
Our team and I are always happy to help!
Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store.
This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you and am happy to continue the conversation with you privately.
How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and present a $99/month fee, If it's only unlimited when you reach $499.99?!?
I'm canceling my subscription and moving to other, better, cheaper apps. Thank you Loox, every lesson counts.
Hey,
Amit K. from the Loox team here :)
I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your business and to avoid overpaying during slower months. We also mentioned the plan's terms on this page, our pricing page, and Shopify's charge confirmation page.
In any case, I have reached out to you over email for further assistance!