Loox ‑ Product Reviews App
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I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
I’ve reached out to you privately through the email associated with your store.
Great support provided by Liz on making some customisations.
i love that it is free and you can showcase review everywhere on your store
Easy to use, very good support specially Ilan who is really helpful and kind.
Customer service Aya responds very quickly and can solve problems very professionally
Aya helped us solve our problem in 5 minutes. Great support!
The best app for reviews. Support very fast and eficient. Jemuel help in integration very easy.
Loox customer support is class. Jemuel sorted us out extremely quickly.
You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore
Hey,
Rotem from the Loox team here.
Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.
I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.
Helps build social proof easily.