Loox ‑ Product Reviews App
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
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so I joined recently but there were some problem with my shop, they todl me my trail would be extended with 45 days ... never received it
Hey,
Amit from the Loox team here :)
I took a look at our support logs and I can see that one of our team members has sent you a link to activate an extended trial period for your Loox account, which was not clicked.
In any case, I've sent you an additional email now with said link, make sure to click the link to activate the new trial period.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
The app is really bad.
I removed him from my store and he's still there. The app is really bad.
I removed him from my store and he's still there.
Hey,
Amit from the Loox team here!
We took a look at both of your stores (tosin-shop.myshopify.com and tosinshop.myshopify.com) and did not find any Loox leftover widgets.
If you still see a Loox widget on one of your stores, please contact us at support@loox.io and we'd be more than happy to sort this out for you :)
In any case, please feel free to contact us with any questions or requests you might have and we'll gladly advise.
Hello everyone.
I have never opted in to subscribe to your service, I never agreed to anything. I never planned to purchase any of your services. PLEASE REFUND ME. You have stolen from me. Auto scamming people.
SCAMMERS! AVOID AT ALL COST YOU HAVE BEEN WARNED!
Hey,
Josh from the Loox team here.
I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.
If you are not satisfied with your experience - all you need to do it reach out to support and we will refund you. There's no need for making offensive and untrue claims in a negative review.
I’ve reached out to you privately through our support to continue this conversation.
I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey,
Yoni, co-founder and CEO of Loox here.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
When you choose a plan you need to approve payments before starting the trial itself.
Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected.
I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st.
Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you.
If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you.
Best,
Yoni
on peut pas desactiver le compte arnaque.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
You can cancel your Loox plan at any time directly from within your Shopify admin.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
nul, je ne peux pas faire de reviews. trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul
I can't import product page data because the IMPORT TO option doesn't enable me to choose the product. I need help solving this situation. thanks
NO NEED
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
It seems like you uninstalled us before we had a chance to assist you.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Rather disappointed with this application????????????????????????????????????????????????????????????100
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I've personally reached out to you through our support and am here to make sure we can assist you.
this app is really good to use but is a bit more expensive, if it is priced at 9$ per month for the top end service then that would be fine.
Hey,
Yishai from the Loox team here - I'm glad you're enjoying the app!
Loox offers various plans starting at only $9/month to match the needs of brands of all sizes.
We completely understand that costs are a big part of every merchant's decision of which apps to use, and we are sure that the higher plans give a great return on investment for those that use them.
To further explain your options with Loox and to see how we can help you get even more value from the app we sent an email to you from our support and would be happy to continue the conversation over there :)