Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Omtaler (22 041)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 93 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
16. august 2024

BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.

All Cars
Frankrike
4 måneder bruker appen
Loox svarte 17. august 2024

Hey there, Arielle from the Loox team here.

We understand how stressful it can be to receive an unexpected charge.

Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

We've reached out to you privately via email and look forward to continuing this conversation there.

30. september 2024

Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.

SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO

My Store
Spania
2 måneder bruker appen
Loox svarte 2. oktober 2024

Hey,
Sharon from the Loox team here.

Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.

Shopify should only trigger an app charge once your free trial period has been completed.

While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: support@loox.io

9. september 2024

Doesn't let you export chosen reviews and more than 20 at a time

Novamart
Storbritannia
14 dager bruker appen
Loox svarte 10. september 2024

Hey,
Shany from the Loox team here.

I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

13. juni 2024

It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.

Acalaskin
Mexico
Rundt 2 år bruker appen
Loox svarte 15. juni 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of the plan are present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

28. juni 2024

I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.

Elegant Girl's Fashion
Israel
Rundt 2 måneder bruker appen
Loox svarte 29. juni 2024

Hey,
Rotem from the Loox team here.

​I'm truly sorry to hear your experience with Loox was not as you expected.

I’d be happy to dig deeper into what you see on your end.

​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

3. november 2024

facture alors que j'ai supprime l'abonnement

Magnet Wimpern
Frankrike
Rundt 1 måned bruker appen
Loox svarte 4. november 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.

5. juli 2024

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

The Zen Specialists
USA
10 dager bruker appen
Loox svarte 7. juli 2024

Hey,
Rotem from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.

7. juni 2024

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

Rawayat Jewellery
Pakistan
Rundt 1 år bruker appen
Loox svarte 8. juni 2024

Hey there, Sara from the Loox team here.

We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

We've reached out to you privately via email and look forward to continuing this conversation there.

30. juni 2024

These are thieves. they still deduct money from your bank account eventhough you are not using their product

TrendGlamBeautyProducts.com
Nederland
Rundt 1 måned bruker appen
Loox svarte 2. juli 2024

Hey,
Rotem from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I’ve reached out to you privately through our support email to refund you for this charge :)

23. august 2024

i would like to rate even lower but i cant

Dream Harmony
Israel
Rundt 4 timer bruker appen
Loox svarte 25. august 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.