Loox ‑ Product Reviews App
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Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.
To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.
Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.
This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey,
Rotem from the Loox team here.
I'm genuinely sorry to hear that your experience with Loox was not as you expected.
I'd be happy to assist you in continuing to set up Loox on your store.
I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
没有订阅，也没有使用过，扣了几个月的费用
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Since Shopify requires explicit merchant consent when choosing an app subscription plan, we cannot choose or subscribe to a plan for you.
In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!
Hey,
Lilach from the Loox team here :)
It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.
I see that we had a conversation with you regarding this charge.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
at least they can give us normal options as free but no
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey.
We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.
I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
muito caro
Hey, Sara from the Loox team here.
I see we've reached out to you previously to provide assistance, but didn't receive a response from you.
In case you didn't see our message, I've reached out to you again via email to provide further assistance.
I look forward to continuing the conversation there.
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey,
Rotem from the Loox team here :)
The Loox admin is accessible regardless of your plan.
Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs.
Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same.
I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end.
I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there.
Please also know that our support team is available 24/7 and always ready to provide you with assistance!