Loox ‑ Product Reviews App
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This seems really difficult to build a decent looking review request email. We put in our logo and its gigantic and it can only go one place.
Hey,
Dor from the Loox team here :)
I'm sorry to hear that your experience with Loox was not as you expected.
Please note that Loox will use the original image size of whatever image URL you decide to use for your email's logo.
You can resize the image you wish to use and use the new URL instead.
I have contacted you privately in order to go over this in further detail. Could you please check your inbox so we can continue assisting you with this?
was better before, we had more features and freedom. Everything has to be paid now, it's a shame but let's see how they change it
Estou tendo problemas ao importar avaliações da aliexpress, pois está se misturando com outras avaliações. Uma bagunça. Gsotaria de suporte. Não encontrei
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together :)
This app just doesn't do it for me. Opinew is way better. 1. They advertise a 9.99/mo but there is no option for that after you install it. 2. There is no editing of the comment. So if you have 15 reviews on a product, you end up deleting half of them due to poor english and negative words. 3. The widgets dont show. You have to wait for their support team to respond and fix them. Terrible trial with major limitations that don't even allow you to fully explore or enjoy the app.
Hey,
Josh from the Loox team here :)
I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox provides you with the option to select whether you would like to include our referrals add-on to each of our available plans for $5. This can be toggled on or off from the Loox Plan selection page.
Regarding editing customer reviews, Loox does not support editing or translating reviews once they have been created to maintain reviews’ authenticity. With that being said, our AliExpress Importer allows you to preview a reviews text before importing. You can also choose to exclude the text altogether.
Lastly, when importing reviews from an external source into your Loox account, there are instances where your store’s metafields will require a refresh from our support team’s back end to showcase newly imported reviews.
Our Support Team works around the clock to ensure quick response times no matter the situation, and we guarantee a reply within 24-hours.
In any case, please don’t hesitate to contact us with any questions or requests you have, and we’ll gladly advise
needs better customer support and needs to look at their competitors features because this app is heavily lacking. there is no way to edit the reviews once they are on the site and there is no way to bulk hide or remove old reviews from your store if you are trying to update it with new ones. after submitting a customer service request it has been 5 hours now since i had authorized them to remove all of my imported reviews and it still has not happened. very poor customer support
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I installed this app and was wondering how I can get ride of the *** that are blocking the customer full name in the reviews?
Hey, Yishai from the Loox team here :)
Out-of-the-box all reviews submitted directly to Loox will display the reviewer's full first name and the first letter of the last name.
However, AliExpress protects their customers' privacy by either censoring their name with stars (as you've mentioned) or anonymizing the review by replacing the name with "Shopper".
Since this is how AliExpress saves their customers' names and Loox does not support editing reviews, reviewer names can only be displayed as they are imported.
If you have any further questions, please contact our support team directly and we'd be more than happy to help!
écrire un avis ne s'affiche pas et donc on ne peut pas rentrer d'avis ce qui est dommage je deconseille fortement
Hey,
Amit from the Loox team here - thanks for reporting to us! :)
I took a look at your store's product pages and I can see that Loox's widget is appearing on our end, including the "Write a review" button.
I've contacted you privately to further investigate what you've described.
In any case, feel free to contact our support team directly with anything unusual you're experiencing - we're always happy to help!
Close to loving this app but I'm not receiving any support from Loox explaining how to prevent everyone from using my "single code for all customers". I understand that people receive this code once they have posted a photo review but what is to stop them from sharing it to others who haven't posted a photo review - I would really appreciate someones help on this so I can feel comfortable upgrading to the growth plan
Hey,
Abby from the Loox team here :)
The Loox team is available 24/7 to help you with any questions that you may have!
It is important to note that the Single Code for all Customers option that is used for offering photo/video review discounts is run by Shopify's discount system.
This means that Loox does not have control over how these discounts are used or managed.
We also offer the option of using a Unique Code for each review when offering discounts for photo/video reviews.
When choosing this option, Loox will create a new code for every customer submitting a photo/video review, that is unique and can only be used once.
I have personally reached out to you to explain this further and to help advise on the best option for you to use when offering discounts for photo/video reviews.
O app pelo que li deve ser bom, mais todos dizem que d para traduzir para o português mais infelizmente fiz de tudo e não consigo passar ele para o meu idioma português, então não consigo configurar como deveria vou exluir
Hey,
Tamarry from the Loox team here :)
I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox currently supports the translation of all customer-facing widgets and emails in 19 different languages, including Portuguese.
I would be happy to continue the conversation with you privately and have reached out via our Support.