Loox ‑ Product Reviews App , 18 306 vurderinger

Hello, Yishai from the Loox team here,
I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox.
If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)

Hey,
David from the Loox team here :)

I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

The Plan you were subscribed to is the Loox Beginner Plan.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

It is limited to a total of 500 orders from when you finish the Loox trial.

Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan.

With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store.

I've reached out to you privately through our support and am here to make sure we get this sorted out together :)

If you have any other questions or need assistance with anything, do not hesitate to contact our support team.

We'd be more than happy to help :)

Hey,
Tamarry from Loox here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Dor from the Loox team here :)

I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend.

Additionally, please note that you can upgrade your plan at any time through your Loox admin.

In any case, I also contacted you privately so we can resolve any issue you might be experiencing together!

Hey - Yishai from Loox here :)

Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

To the best of our knowledge, Shopify should not create an additional charge for an app that was uninstalled and re-installed mid billing cycle.

You can refer to this article:
https://ecommerce.shopify.com/c/api-announcements/t/bug-fix-billing-api-double-billing-charges-on-reinstall-548538

This means that you should be able to choose a plan and use Loox for the remainder of your billing period without being charged twice.

In any case, please contact our support team and we'd be more than happy to help you with this!

Hey,
Josh from the Loox team here :)

I'm sorry to hear you feel that Loox did not meet your expectations.

When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first.

Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled.

I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.

Hey,

Amit K. from the Loox team here :)

I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out.

No worries, I've contacted your privately to sort this out and give you a chance to check us out.

If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!

(Updated)

Hey,
Amit K. from the Loox team here :)

I'm sorry to hear that!

Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan.

We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here :)

Loox supports displaying all customer-facing elements in many languages including Portuguese.
​
While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
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In addition, our Support Team will be more than happy to assist you further with whatever else you need