Loox ‑ Product Reviews App

I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.

We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.

no me dejan exportar mis reseñas y me dan ningún soporte para hablar.

Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up.

Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app.

I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION

they charged us $160 without warning and we don't even know what it was for. And they charged this money SEPARATELY from the subscription fee. This looks like fraud

DO NOT USE THIS APP, THERE ARE WAAAAAAAY CHEAPER ALTERNATIVES THAT DO THE EXACT SAME THING. THEY CHARGED ME NEARLY 1K IN USAGE FEES LAST MONTH, THE PRICING STRUCTURE IS ESSENTIALLY A SCAM.

The app is good, but the support is nonexistent, so it's a 1-star. Tried emailing them multiple times but never got a single response.

trash

breaks often

I have been using this application for 2 months. I do not recommend it! I selected the Scale plan and after some time I noticed that in addition to the amount related to the plan they charged me another 40 dollars. I studied a little and saw that they charge a commission for each order!! From my point of view it is not normal for them to charge you as an affiliate without doing anything for those orders. Be careful!!! As for support, they did not respond to any messages. The application is ok but very difficult to set up, they do not offer help. In short, they associate with you in the business and make you do nothing. I decided to uninstall it.