Omtaler (19 372)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 93 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
26. april 2024

Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.

Innovato Store
Bulgaria
Over 5 år bruker appen
Loox svarte 28. april 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the plan's details are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

In any case, our support team is available 24/7 and always happy to help!

24. april 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15.

Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.

Innovato Design
Bulgaria
Over 3 år bruker appen
Loox svarte 26. april 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan.

All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

13. juni 2024

It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.

Acalaskin
Mexico
Rundt 2 år bruker appen
Loox svarte 15. juni 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of the plan are present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

3. april 2024

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.

Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.

Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.

In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Tuxedo Action
USA
Over 2 år bruker appen
Loox svarte 5. april 2024

Hey,
Tamarry from the Loox team here :)

Shopify manages all app charges and billing cycles according to their policy here.

I can see that we replied to your question on the day it was submitted.

In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

7. juni 2024

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

Rawayat Jewellery
Pakistan
Rundt 1 år bruker appen
Loox svarte 8. juni 2024

Hey there, Sara from the Loox team here.

We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

We've reached out to you privately via email and look forward to continuing this conversation there.

26. mai 2024

Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!

Cloudflops
Sverige
12 måneder bruker appen
Loox svarte 28. mai 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of the plan are present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

In any case, our support team is available 24/7 and always happy to help!

23. mai 2024

I got charged for this app when reactivating my shopify store after 2 years!

Please refund me

For Us Momma
Canada
Over 3 år bruker appen
Loox svarte 25. mai 2024

Hey,
Sara from the Loox team here.

When a store is unfrozen, Shopify automatically triggers app charges for apps that weren't uninstalled before freezing the store.

We're sorry for the inconvenience, and have reached out to you privately via email about your refund. I look forward to continuing the conversation there :)

19. mai 2024

I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.

Sunny Sweet Co.
Filippinene
3 måneder bruker appen
Loox svarte 21. mai 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

I’ve reached out to you privately through the email associated with your store.

27. mai 2024

You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore

PUMMY
Tyrkia
5 måneder bruker appen
Loox svarte 28. mai 2024

Hey,
Rotem from the Loox team here.

Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.

I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.

Redigert 29. februar 2024

Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?

UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.

As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.

Riftgate
USA
Over 1 år bruker appen
Loox svarte 29. februar 2024

Hey,
Arielle from the Loox team here.

I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.

Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.

Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.

We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you personally to explain the situation further and to help find a resolution with you.