Loox ‑ Product Reviews App
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
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I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey,
Yoni, co-founder and CEO of Loox here.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
When you choose a plan you need to approve payments before starting the trial itself.
Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected.
I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st.
Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you.
If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you.
Best,
Yoni
on peut pas desactiver le compte arnaque.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
You can cancel your Loox plan at any time directly from within your Shopify admin.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Loox was great a few years ago. Now, as much as I try to configure Loox in any of my stores, it's impossible to change the display of reviews. And support is just ignoring messages.
Totally not recommended.
Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.
Could you please send our support an email directly from your preferred email address (to support@loox.io)?
We will make sure to help you configure and optimize your account!
nul, je ne peux pas faire de reviews. trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul
Rather disappointed with this application????????????????????????????????????????????????????????????100
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I've personally reached out to you through our support and am here to make sure we can assist you.
I can't import product page data because the IMPORT TO option doesn't enable me to choose the product. I need help solving this situation. thanks
this app is really good to use but is a bit more expensive, if it is priced at 9$ per month for the top end service then that would be fine.
Hey,
Yishai from the Loox team here - I'm glad you're enjoying the app!
Loox offers various plans starting at only $9/month to match the needs of brands of all sizes.
We completely understand that costs are a big part of every merchant's decision of which apps to use, and we are sure that the higher plans give a great return on investment for those that use them.
To further explain your options with Loox and to see how we can help you get even more value from the app we sent an email to you from our support and would be happy to continue the conversation over there :)
É muito feio e não fica em lugares bons. Só tem 3 tipos de visualização, uma pior que a outra. Para colocar em local especifico tem que ficar colando código. Não gostei de cara, foi a pior impressão que eu já tive de um app de review. Prefiro 1000x o JUDGE.
Hey,
Amit from the Loox team here!
While I regret to learn about your experience, I'd just like to let you know that Loox holds a lot more than three widgets.
While the reviews widgets alone consist of more than three widgets, Loox also offers Referrals and Upsell widgets to boost your conversion rates and revenue.
You can learn about all of Loox's widgets here:
https://help.loox.io/article/86-how-are-my-reviews-displayed
As for adding the widgets, in most themes, adding and moving a widget is as easy as dragging the widget across your page within the Shopify theme editor.
In some older themes, a code must be put in place, and our support team will always be happy to help you with this and with anything you might need!
I've also reached out to you privately, and I'd be more than happy to assist you :)
Great app perfect for any store to use
Hello, I added some reviews to my store BUT since then:
1. I can't edit them - for example, I don't want to include the text in my reviews anymore - i can't delete it
2. If I hide reviews I can't bring them back they stay in my dashboard forever - no way to delete them
how to fix that?
I tried to delete the app and install it again - still doesn't work!!! please help!!!
(Updated)
Hey,
Amit K. from the Loox team here :)
Thanks for sharing your feedback!
Generally, we strongly recommend approving and displaying all your reviews, including the negative ones, as they increase the social proof of the product as well. In addition, replying publicly to all your negative reviews can increase the trust created between you and your customers!
That being said, Loox offers the option to moderate reviews that might need to be removed due to various reasons. You can either temporarily hide them from the widget or permanently remove them from the admin.
This can be done within the Loox admin in the 'Reviews' tab.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.