Loox ‑ Product Reviews App
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hiermit bitte ich sie die gebühr von meiner rechnung zu entfernen da ich den tarif nicht mehr nutze....
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.
Hey,
Tamarry from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
You need the expensive plans in order to do most of the things that are advertised on the app store, such as adding a logo, unique discount codes, email customization.
Leider konnte ich meine Bewertungen von Aliexpress nicht Importieren
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
Loox helps me get reviews with pictures from my customers that I never received before after countless emails. What unfortunately happens is my customers continue to get spammed after they leave a review. I can't set the application to stop emailing them after a certain number of emails or once they leave a review without turning all the emails off. Therefore, I pay to have my reviews on my site, but I can't get anymore without spamming my customers after every. single. purchase. :(
Close to loving this app but I'm not receiving any support from Loox explaining how to prevent everyone from using my "single code for all customers". I understand that people receive this code once they have posted a photo review but what is to stop them from sharing it to others who haven't posted a photo review - I would really appreciate someones help on this so I can feel comfortable upgrading to the growth plan
Hey,
Abby from the Loox team here :)
The Loox team is available 24/7 to help you with any questions that you may have!
It is important to note that the Single Code for all Customers option that is used for offering photo/video review discounts is run by Shopify's discount system.
This means that Loox does not have control over how these discounts are used or managed.
We also offer the option of using a Unique Code for each review when offering discounts for photo/video reviews.
When choosing this option, Loox will create a new code for every customer submitting a photo/video review, that is unique and can only be used once.
I have personally reached out to you to explain this further and to help advise on the best option for you to use when offering discounts for photo/video reviews.
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
This seems really difficult to build a decent looking review request email. We put in our logo and its gigantic and it can only go one place.
Hey,
Dor from the Loox team here :)
I'm sorry to hear that your experience with Loox was not as you expected.
Please note that Loox will use the original image size of whatever image URL you decide to use for your email's logo.
You can resize the image you wish to use and use the new URL instead.
I have contacted you privately in order to go over this in further detail. Could you please check your inbox so we can continue assisting you with this?
Deixou passar comentários negativos mesmo eu colocando para deixar passar apenas de 5 estrelas, prejudicou bastante minhas vendas.
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)