Loox ‑ Product Reviews App
Recenzje (19 405)
Zawęź
-
Według oceny
Easy to use and not too expensive for a start-up and provides great scope for additional features when the business grows.
I love this app it is helpful with make reviews for your product and for customer rating
Amazing app! Jodel did an amazing job helping me with my open questions. Would recommend. A+
Very easy to setup and arrange. Have only just started using this app so will update review after a few months of usage
It's honestly awesome. And I don't write reviews. Get it. David - TONA Activewear
Aya was really helpful and made things simple and easy for me to understand! Fast replies and fast at finding ur errors I really appreciate Aya for solving my problem really fast I would have expected a whole day for a response but Aya is Fast! Thanks Aya
App works perfectly, best reviews plug in out there in my IMO.
10/10 couldn't be happier.
Lilach & Aya from customer service was super helpful & responses and gets problems sorted lighteningly fast Highly recommend
helpful thank you. it helped my shop a lot to get it started.
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Wonderful support from Aya. Thank you