Loox ‑ Product Reviews App

Switched from Okendo to Loox and it is WAY BETTER. It is so much more design-friendly, easy to navigate, and cheaper. George from support is so helpful and quick to reply!

One of the reasons why I chose Loox for my review app is because of the design and layout of the reviews. It stands head and shoulders above other review apps in my opinion due to the layout of pictures and reviews. I like that all my collected reviews can be placed under each product even though the product may not have any reviews. It was also convenient to be able to import reviews that I received from another review company. Overall, I am very pleased with the widgets I am able to implement on my website, the follow-up emails sent to customers requesting reviews (including the ability to incentivize them to leave a review) and the cleanliness of the how the reviews look. Lastly, I reached out to customer service chat (Mary) and she was able to help me implement a small change on my website quickly.

Very easy to setup and match your theme. Took almost no work to install. Special thanks to Yarin for getting a design change made to one of the screens that all users will benefit from now.

Ive worked with Loox for a few months now and its been solid, its a bit pricey but the price is worth the extra buyers it'll bring you. Leogen, a member of the customer support team was very helpful and replied instantly to my questions when I needed help with something.

professional customer service, Mary is impeccable

really love having loox on my shopify i love that it is now visible on google too

Such a great way to see what products customers are really loving which in turn helps new customers in their decision making process! Such a valuable business tool.

I spent two hours trying to add my reviews to the product page- me and chat were getting nowhere. Then I saw the LOOX chat box at the bottom left corner of the screen, and Liz was able to get me sorted within a few minutes. Great service, speedy help. Thanks, Loox & Liz!

I contacted Loox support because I was experiencing issues with the app and couldn’t access the settings. It only allowed me to re-purchase a plan at a higher price than the one I previously had. I reached out to support, and they immediately provided a solution to restore the app in my store while they reviewed the case to offer a more permanent fix.
After a few days, they contacted me to explain why it had happened, reinstated my plan at the original price with all the features included, and compensated me for the inconvenience. Honestly, it’s a pleasure to receive such prompt and efficient support. I wouldn’t leave Loox for anything!

The team is very quick to respond and help where you need! Laurence and Ken have saved the day for us.