Loox ‑ Product Reviews App

They're support team has been AMAZING. I was using YotPo, but they did not have some features that I felt like I NEEDED, so I needed to find an alternative very quickly. (*the feature was simply sending out manual emails to customers who did not receive an email because it surpassed my monthly order limit. Not only does Loox give that feature at its lowest plan, I also received free review requests as an onboarding perk that did not contribute to my review request limit.) After installing the app, I opted to immediately email Loox's support team instead of going the route of figuring everything out myself since I was on a time crunch and the Loox support team was insane. I can't tell if they have 24-hour service or something, but holy moly they were ON TOP OF IT. I got all of my questions answered very thoroughly and so far we are having a good time!

Great app, really helps other customers to decide to purchase at our store checking photos and comments.

niquel

Started getting some really cool reviews and user content the minute it kicked in. Great job.

I needed help adding a feature to my site and Jodel was so helpful! I was contacted back in just a few minutes and the feature was added just as fast! I am so happy with my experience!

Loox customer support is A+. I emailed them expecting a canned response but instead received extremely useful info and even had one of their developers log into my theme to fix an error that Google found.

I needed help with where my review stars were being displayed and Jodel helped me immediately. Within an hour my problem was fixed and she left me the necessary code for future occurrences of the same issue. I appreciate it.

Super Excellent

Great free trial- supportive staff! The support call offered even on the trial was so helpful! Migrating from another e-commerce platform I was nervous to start a Shopify page without any reviews, but when I merged the data from my old store to Shopify, Loox automatically emailed all of the customers who had recent orders (from my old platform) and collected reviews while I slept- all before I have officially launched the Shopify store! Highly recommend!

This app has added a TON of credibility to my business and individual product pages, but the coolest thing they added was the combining of ALL product page reviews into an additional single page for customer reviews that I call "Happy Customers" it gives that extra punch of credibility. Also being able to hide undeserved and hurtful reviews gives you total control. Love LOOX!