Loox ‑ Product Reviews App

Extremely misleading pricing.

I've been a loyal Loox customer for 4 years, but this experience has completely destroyed my trust.

The Convert plan is advertised as unlimited orders for $49.99/month. Based on that, I reasonably expected my monthly cost to remain around $50. Instead, I was suddenly charged an additional $500 in usage fees.

The pricing page prominently states unlimited orders, but the fact that you are charged extra for every additional block of orders is not nearly as clear. This is, at best, very misleading.

I feel blindsided by this charge and would never have chosen this plan had the pricing been presented more transparently.

I cannot recommend Loox based on this experience. If you're considering a review platform, read the billing terms very carefully or consider an alternative with clearer, more transparent pricing.

I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.

Cannot match a basic font like Arial to my theme and no access to css to be able to fix.

no me dejan exportar mis reseñas y me dan ningún soporte para hablar.

We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.

they charged us $160 without warning and we don't even know what it was for. And they charged this money SEPARATELY from the subscription fee. This looks like fraud

DO NOT USE THIS APP, THERE ARE WAAAAAAAY CHEAPER ALTERNATIVES THAT DO THE EXACT SAME THING. THEY CHARGED ME NEARLY 1K IN USAGE FEES LAST MONTH, THE PRICING STRUCTURE IS ESSENTIALLY A SCAM.

Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up.

Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app.

I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION

too expensive

The app is good, but the support is nonexistent, so it's a 1-star. Tried emailing them multiple times but never got a single response.