Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recenzje (22 227)

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21 październik 2024

Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."

Hustle Coast
Stany Zjednoczone
6 dni korzystania z aplikacji
Loox odpowiedział(a) 23 październik 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your feedback.

I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.

I have contacted you privately, and I would be more than happy to continue the conversation there.

24 sierpień 2024

I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.

Given that, we will need to find a differently platform for our reviews and referrals.

Happy Dog Food
Stany Zjednoczone
19 dni korzystania z aplikacji
Loox odpowiedział(a) 25 sierpień 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected.

Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard.

In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.

2 sierpień 2024

good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.

HEVI™ Slovensko
Słowacja
2 miesiące korzystania z aplikacji
Loox odpowiedział(a) 3 sierpień 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve reached out to you privately through the email associated with your store :)

In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

25 lipiec 2024

Easy to use but issues with reviews not showing on product page????

Cute & Strong
Wielka Brytania
4 miesiące korzystania z aplikacji
Loox odpowiedział(a) 27 lipiec 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

27 sierpień 2024

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)

BTL by LG
Stany Zjednoczone
26 dni korzystania z aplikacji
Loox odpowiedział(a) 29 sierpień 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

5 wrzesień 2024

Unfortunately, the pictures that our customers send us as reviews are not displayed.

EVLUX
Niemcy
Około 22 godziny korzystania z aplikacji
Loox odpowiedział(a) 7 wrzesień 2024

Hey there, Sara from the Loox team here :)

Thank you for your review.

Loox specializes in collecting and displaying photo and video reviews.

I've reached out to you via email to provide you with further assistance, I look forward to continuing the conversation there!

20 lipiec 2024

just installed app. will let you know later after using the app.

Best Buy & Enjoy
Portugalia
3 miesiące korzystania z aplikacji
Loox odpowiedział(a) 22 lipiec 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

I've reached out to you privately in order to help set up Loox!

17 wrzesień 2024

Pas possible d'apporter les memes commentaires sur le meme produit

STARLIT NOVA
Francja
8 dni korzystania z aplikacji
Loox odpowiedział(a) 18 wrzesień 2024

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you are looking to achieve.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

6 lipiec 2024

Almost the reviews app I needed. Here's what's missing:

- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

Medans
Rumunia
7 dni korzystania z aplikacji
Loox odpowiedział(a) 8 lipiec 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience with Loox.

We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)

26 lipiec 2024

Not sure, just getting started

My Store
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
Loox odpowiedział(a) 7 sierpień 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

If you would like to reach out to us privately, I'll be more than happy to help with setting up!