Loox ‑ Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Tried to upload reviews but would not go through more than 20. Upgraded second tier with 30USD still couldn't. Images could not be uploaded as well. Emailed them many times and no support reaching out.
Hey,
David from the Loox team here :)
I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox allows you to import an unlimited number of reviews into your store. The only limit is the number of reviews you can import from any specific AliExpress product page.
On the Beginner plan, Loox will scan the first 20 reviews that match your filters. Our higher plans, however, will scan the first 100 reviews that match your filters.
Just to clarify, this means that you can import as many reviews as you want to each of your Shopify product pages. The only limit is that on each AliExpress product page you import from, you are able to scan the first 20 or 100.
Although your import process didn’t work as you had expected, our support team offers 24/7 support and is available to help all of our merchants from all around the world, and we can guarantee that all inquiries will be answered within 24 hours.
With that in mind, it seems that we had tried to respond to both of your emails, but it seems that our response was bouncing and couldn’t be received.
I also tried to reached out to your email privately once again so we could try and help with importing your Loox reviews. Unfortunately, this email bounced again.
Could you please reach out to our Support team using a different email address? We would be happy to assist you with our AliExpress importer.
Why am I prohibited from entering the app background page?I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !So disappointing!!!
DO NOT DOWNLOAD:
I have deleted this app twice now. And it still charges me monthly $35 I am not even sure how I can resolve this issue. I was told I needed to contact the app to cancel my subscription. I sent them an email no response yet. I also would like a refund of my money also.
Hey,
Rotem from the Loox team here :)
Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify.
App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period.
I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.
They're literally stealing money with their plans.
Our store got charged $400 last month for a plan we didn't choose.
Hey,
Rotem from the Loox team here.
While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to find a resolution with you.
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
So complicated comparing to judge.me not importing the reviews as it supposed to , complicated settings
Hey,
Dor from the Loox team here :)
Loox provides easy import options from any source, wether it is from any previous review solutions, your supplier's product pages, or any other source!
Additionally, we have an on-boarding process to ease any merchant into integrating Loox with their store, and an extensive help-article knowledge base.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
The worst app ever. All texts to import are self-written and are the same, such as All Super, All ok, Polecam, Ok, Super, A+, etc. You pay every month to generate traffic to the loox site because it is not possible in the basic plan to hide the drop down menu with the logo loox branding logo and make the referral to Loox invisible on the product pages. There are plenty of alternatives that do not have this referral to their own website. All in all: worst experience ever and I hope I can remove the program without affecting my theme and speed.
(Updated)
Hey,
Amit K. from the Loox team here :)
Thank you for your feedback - truly appreciated!
From what you're describing, I understand that you're referring to reviews imported from external sources like AliExpress, which we do not control.
As for removing Loox branding - this option, amongst many other features, is actually offered on the Growth plan and up (also listed on the pricing page).
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Too pricy. Please consider reducing the price of the app. Lot of hidden charges when we get more requests
Hey,
Ilan from the Loox team here :)
I'd be happy to clarify any concerns regarding our pricing plans.
Loox offers several different plans for stores at different stages of their Shopify journey.
The Growth plan, our most popular plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help!
I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
Overpriced for what it is. There is better alternatives for a cheaper price, although Loox has been going the longest. The import AliExpress reviews feature is weak, only allows for 100 reviews at a time, and you can only import one of the images not multiple per review. The worst part is that you can't edit the text of the reviews, rendering most the aliexpress reviews as useless, because they are written in terrible grammar/translated and hurt your credibility more than they help. The app has a long history and credibility, although there is nothing special about this app that makes it stand out, and the competition is evolving much faster at a much better rate. Disappointed.
Hey,
Amit from the Loox team here!
Please note that Loox lets merchants choose which country to import reviews from and we use AliExpress's translation to give more translating options for merchants who can't find reviews from their original country.
In addition to AliExpress's translation, we offer integration with the Weglot app, which translates your reviews to your customers' language!
Moreover, Loox offers many other features that will help increase conversion and retention rates, such as referrals, popup widgets, Facebook integration and much more!
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I would like my old app reviews to be deleted so I can go back to using the basic plan. Thanks >....
Hey,
Josh from the Loox team here :)
Our Beginner plan is designed for stores who are just starting their journey and help them grow their business.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)