Loox ‑ Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (21.600)
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Overpriced for what it is. There is better alternatives for a cheaper price, although Loox has been going the longest. The import AliExpress reviews feature is weak, only allows for 100 reviews at a time, and you can only import one of the images not multiple per review. The worst part is that you can't edit the text of the reviews, rendering most the aliexpress reviews as useless, because they are written in terrible grammar/translated and hurt your credibility more than they help. The app has a long history and credibility, although there is nothing special about this app that makes it stand out, and the competition is evolving much faster at a much better rate. Disappointed.
Hey,
Amit from the Loox team here!
Please note that Loox lets merchants choose which country to import reviews from and we use AliExpress's translation to give more translating options for merchants who can't find reviews from their original country.
In addition to AliExpress's translation, we offer integration with the Weglot app, which translates your reviews to your customers' language!
Moreover, Loox offers many other features that will help increase conversion and retention rates, such as referrals, popup widgets, Facebook integration and much more!
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I would like my old app reviews to be deleted so I can go back to using the basic plan. Thanks >....
Hey,
Josh from the Loox team here :)
Our Beginner plan is designed for stores who are just starting their journey and help them grow their business.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)
We were charged 39,90€ for an app we're not even using anymore! The app was deleted weeks ago in the shop and the money taken off the account today!!!!
Hey,
Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice.
Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed.
I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed.
We have contacted you privately to sort this out for you, so please keep a look out for an email from us.
BEWARE - All YOUR customers and YOUR reviews (as payment for the app up until the point of cancellation has been made to loox) will be taken from you should you decide to cancel loox.
A gross over stepping of authority. You can choose NOT to have all YOUR hard earned reviews deleted by loox by continuing to pay them indefinitely.
YOUR CUSTOMERS ARE YOURS.
ALWAYS OWN, YOUR OWN CUSTOMERS REVIEWS.
Hey,
Amit from the Loox team here :)
You have access to all the reviews you collected through Loox, and you can export them at any time, like so :
https://help.loox.io/article/21-how-do-i-export-my-reviews
If you no longer have access to your Loox admin please don't hesitate to contact our support team and we'd be more than happy to help!
Convenient app for reviews but they hide almost the majority of their features behind multiple tiered paywalls.. For basic branding features or settings they try and force you to pay upwards of $60 a month for their "pRo" plan.
What a ridiculous price for literally a review widget and to change the wording of request emails. Money hungry app, consider other apps with the same features for a FRACTION of the price.
Hey,
Amit from the Loox team here!
Loox offers different features on different plans to match the growth of each merchant and their brands.
In addition, customizing the email text is available on all plans including the $9.99 (Basic plan).
You can do that through your Loox admin, in "Collect reviews" under "Review request email".
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
horrivel, não consigo subir nada de avaliações. não é nada sujestivo e o suporte ao cliente é horrivel.
Hey,
Abby from the Loox support team here - happy to help :)
I'm truly sorry to hear your experience with Loox did not live up to your expectations.
Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.
Our world-class support team is also available 24/7 to help you with questions you have.
I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
The fact that you ask permission to take every single drop of data from the store for the app to be installed even though you are a paid app is disgusting.
Hey,
Josh from the Loox team here :)
Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.
I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.
You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why
I would be more than happy to address any additional concerns that you may have.
An email is waiting for you from our Support team.
I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey,
Amit from the Loox team here :)
We have created a support ticket to handle your issue, please check your email inbox.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.