Loox ‑ Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (21.600)
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I don't mind paying extra for "premium" or "best-in-class" services for my stores and I thought Loox was like that. IT WASN'T! This app is pure greed. I reached my limit (which is ridiculous) and cannot access the app AT ALL without upgrading to a higher tier plan. I can't export my reviews due to this. VERY DISAPPOINTED!!!
STAY AWAY FROM THIS GREEDY COMPANY
Hey,
Josh from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
NO ME FUNCIONA BIEN, ADEMAS NO ESTA EN MI IDIOMA Y NO DEJA SER TRADUCIDO EN EL TRADUCTOR DEL MOUSE.
TENGO MUCHOS PROBLEMAS CON ESTO Y ADEMAS NO PUEDO MEJORAR NI APRENDER POR ESO MISMO. PUEDE QUE SEA UNA APP BUENA PERO LOS CREADORES NO INVIERTEN EN USUARIOS DE OTROS IDIOMAS...
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.
Hey,
David from the Loox team here :)
I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air!
Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI.
If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message!
We will be more than happy to help :)
fucking non-working app. it took me two hours to make it work but I couldn't do anything! get that shit out of here!
Hey,
Amit from the Loox team here :)
I looked at our support logs and it seems like we did not receive any previous support request from your end.
In any case, we are happy to help with anything you need!
I reached out to you directly to the email address your store is listed under.
If you did not receive this email, feel free to contact our support team directly - we're always glad to help!
Be weary of this app, they continue charging you even after the app is removed from your store. Contacted support and they told me to contact shopify support, who then said they would contact loox support.
Hey,
Amit from the Loox team here!
Please note that after further investigation, our team has contacted you privately to sort this out in the best way possible.
And while Shopify manages all app charges and billing cycles according to their policy, Loox does not create any of the charges.
You can learn more about their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Having that said, when uninstalling the app mid-billing cycle, sometimes Shopify does not delete the charge and it is later received as a regular app charge.
No worries, as I mentioned, we have already contacted you and will sort this out together, the best and fastest way we can :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Very bad customer service. Never replied email for exporting review. Very expensive and not so good service. Don't waste your money.
I started to use this platform due to Google integration. But it is impossibly hard to set it up. Therefore I change my review to 1*
Hey,
Dor from the Loox team here.
As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible.
However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases.
In these cases, our support team is available 24\7 to assist with every step of the process.
We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.
Do nada adicionam o dobro do valor ao plano e mesmo tendo pago não consegue acessar, só se pagar mais, não tem respeito com cliente.
Hey,
Yishai from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features which are not available in the Beginner plan are essential in getting the most out of your Loox subscription.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)
After the free trail, it left me the rating in all products and the code, which now has to be removed by someone who knows how to do it. thanks for nothing loox!
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!
Hey,
Ilan from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.