Loox ‑ Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Hey,
Rotem from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.
I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!
WORST THE WORST APP. I selected the $9 Plan and they charge me 40 USD. It's just a startup I just started my website and you're charging me 40 USD. It's been two months I haven't noticed it I just checked now. Refund my 40 USD until I charge back from you guys.
Hey,
Sapir from the Loox team here :)
I can see that you recently subscribed to our Beginner plan.
I have contacted you privately through our Support email and am happy to elaborate and continue the conversation with you via email.
Fiz a contratação do pacote de $9.99 por mes assim que passasse os 14 dias, só que no aplicativo da shopify está mostrando o segundo plano do qual não contratei$34.99 USD. favor corrigir isso . caso contrário terei que cancelar o serviço antes de começar a usa-lo. Já tentei enviar mensagens para vcs mas não consegui nenhum canal. Quero continuar pagando o serviço mas no plano de 9.99. estou aguardando uma resposta sobre o caso. email. manustore963@gmail.com e a loja é realmanustore.com
Hey,
David from the Loox team here :)
First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan.
No worries though!
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
very bad, I have been paying for 3 or 4 months and nothing is happening, no reviews from amazon to my shop, I am very disappointed about it.
Lousy customer service. I have problems with the app and I am waiting for a response for more than a day.
I have only just installed the app looking forward to being able to import reviews to my store and increase sales
Used it for months, but then they randomly started charging me a $35 usage fee on top of the subscription fee. On top of that, the app randomly stopped working for 2 days and I couldn't import reviews - then days later all of the reviews I tried importing all came flooding in. By that point, I had already moved on to AliReviews instead. Much better review app.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible.
I’ve personally reached out to you and am happy to continue the conversation with you privately.
The worst app ever. I paid for the basic app and they are counting all my orders so that they can charge more? for real? i have 2 other stores with this app and I ddnt have to do this. what is happening? are you really doing this?
Hey,
Josh from the Loox Support team here :)
I took a look at your account and I can see that you have reached the order limit on our Basic plan. Congratulations on your great sales numbers!
The Basic plan is built more for stores that are only just beginning their journey. With that in mind, I have reached out to you privately to verify some information on what this means and how you can continue to grow with Loox.
Please check your inbox for an email from our Support team at your convenience.
c'est écrit en anglais, comment voulez-vous qu'on réponde aux questions ceux qui ne parlent pas cette langue?
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
One of the worst customer services I've dealt with, you no live chat, you can only send an email, which each time someone else is responding. I've tried for several hours to get help to set up correctly the app on my store, and it's a nightmare. And you're paying money for that horrible experience.
Hey,
David from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours.
I would be more than happy to help you resolve any issues.
I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages.
No worries, our star rating widget is able to be displayed on any of your Shopify pages.
I have reached out to you privately to better assist you.