Loox ‑ Product Reviews App
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.
Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via email about your refund, I look forward to resolving this together :)
Best,
Sara from the Loox team
O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.
Hey, I'm sorry for the confusion and am happy to help clear this up! I've checked your account and it appears there may be a misunderstanding about the charges you're seeing on your invoice, as I don't see any Loox charge on your account that matches the amount you mentioned. I've sent you an email to follow up with you about this- I'd be happy to walk you through your invoice and make sure everything is clear!
NVM
Hi More Gentle,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :)
It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.
Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!
Bewertungen abspeichern funktioniert nicht
Hey,
Shany from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Our team reached out to you privately, and we're here to help get this sorted out.
you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me
Hey,
I'm sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app.
I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
facture alors que j'ai supprime l'abonnement
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear about your recent experience with our support.
We take pride in our support, and I would love to have the chance to make it right.
I have contacted you privately, and I would be more than happy to help you resolve any issues.