Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Avaliações (22.064)

Classificação geral
4,9
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
23 de maio de 2024

I got charged for this app when reactivating my shopify store after 2 years!

Please refund me

For Us Momma
Canadá
Mais de 3 anos usando o app
Loox deixou uma resposta 25 de maio de 2024

Hey,
Sara from the Loox team here.

When a store is unfrozen, Shopify automatically triggers app charges for apps that weren't uninstalled before freezing the store.

We're sorry for the inconvenience, and have reached out to you privately via email about your refund. I look forward to continuing the conversation there :)

Data de edição: 19 de julho de 2024

muito caro

RM STORE 24
Portugal
6 meses usando o app
Loox deixou uma resposta 8 de junho de 2024

Hey, Sara from the Loox team here.

I see we've reached out to you previously to provide assistance, but didn't receive a response from you.

In case you didn't see our message, I've reached out to you again via email to provide further assistance.

I look forward to continuing the conversation there.

26 de maio de 2024

Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!

Cloudflops
Suécia
Aproximadamente 1 ano usando o app
Loox deixou uma resposta 28 de maio de 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of the plan are present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

In any case, our support team is available 24/7 and always happy to help!

22 de agosto de 2024

nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?

Beyioon
Eslováquia
3 minutos usando o app
Loox deixou uma resposta 23 de agosto de 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

27 de maio de 2024

You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore

PUMMY
Turquia
5 meses usando o app
Loox deixou uma resposta 28 de maio de 2024

Hey,
Rotem from the Loox team here.

Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.

I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.

26 de abril de 2024

Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.

Innovato Store
Bulgária
Mais de 5 anos usando o app
Loox deixou uma resposta 28 de abril de 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the plan's details are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

In any case, our support team is available 24/7 and always happy to help!

28 de junho de 2024

Very bad, they make it impossible to find a cancel subscription button. Feels scammy

Trending Buy
Portugal
Aproximadamente 20 horas usando o app
Loox deixou uma resposta 30 de junho de 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.

14 de junho de 2024

It's not $9.99 as it says, instead it's $14.99

FashionFable Outfits
Estados Unidos
7 dias usando o app
Loox deixou uma resposta 15 de junho de 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

24 de abril de 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15.

Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.

Innovato Design
Bulgária
Mais de 3 anos usando o app
Loox deixou uma resposta 26 de abril de 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan.

All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

6 de maio de 2024

为什么不能取消订阅了?一直扣费 都没有取消的入口

EnerChic
Estados Unidos
Mais de 1 ano usando o app
Loox deixou uma resposta 7 de maio de 2024

Hey,
Shany from the Loox team here.

I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)