Loox ‑ Product Reviews App
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I am finding it hard to use
Hey there,
Sara from the Loox team here- thanks for your review!
I've reached out to you via email to provide you with further assistance.
I look forward to continuing the conversation there :)
A fuir, des escros, il augmente le prix et c’est limite impossible de résilier et QUAND tu résilie, il te prélève des sous pour avoir résilier je rêve
Hey,
Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!
Shopify requires explicit merchant consent when choosing an app subscription plan.
All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.
With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
i am dissapointed.. most of the reviews dont tranfer and one them it mentioned the price and I cannot take it out so not so happy
Hey,
Rotem from the Loox team here :)
Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.
I would be happy to understand better what you are experiencing on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!
they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money,
Hey,
Tal from the Loox team here.
I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.
I see that you are on our Growth plan, which is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use.
On months where you have more sales, you pay more, and during slower months, you automatically pay less.
There's no need to make offensive and untrue claims in a negative review.
I can see that you are currently in communication with our team privately, we are happy to continue discussing your concerns there.
its doesnt work
Hey,
Lilach from the Loox team here :)
Once our widgets are added to your theme, they will automatically appear on your store's pages.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
bukadar zor bi uygulama olamazzzzzzzzz
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.
I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!
Great app perfect for any store to use
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.
I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
You need to instal a second app, to do, what you need + you still need to pay 10$ + also to the other app
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
Loox offers many different features to our merchants such as the collection of reviews, the presentation of the reviews in the many different designed widgets, referrals, and also the new upsell feature that is open for now for free for all merchants.
While we don't translate reviews to multiple languages on our side, we created the integration with Weglot, which translates the reviews to the language of the specific store visitor.
This integration is available to merchants that installed Loox and Weglot in their stores.
I’ve personally reached out to you regarding your request and am happy to continue the conversation with you privately.
Uninstalled the app and billing continue thieves. I want my refund today dont use the app unless you want to be stolen!
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.