Avaliações (19.254)

Classificação geral
4,9
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
25 de novembro de 2023

nul, me fait payer un abonnement qu ej'ai pas . A FUIR

Meshair
França
18 dias usando o app
Loox deixou uma resposta 26 de novembro de 2023

​Hey,
Tal from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

11 de setembro de 2023

quand j`importe des avis sur ma boutique votre application m`annonce que c`est fait mais quand je vais sur ma page produit ya aucune avis ni etoile , mauvais
e application

Treendy Store
Argélia
1 dia usando o app
Loox deixou uma resposta 12 de setembro de 2023

Hey,
Lilach from the Loox team here :)

The Loox widgets automatically integrate with your theme once you install Loox.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

9 de janeiro de 2024

NO NEED

AZ & CO
Estados Unidos
6 minutos usando o app
Loox deixou uma resposta 11 de janeiro de 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

It seems like you uninstalled us before we had a chance to assist you.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

30 de dezembro de 2023

Kedves loox
egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás

V.S Shop
Hungria
1 dia usando o app
Loox deixou uma resposta 1 de janeiro de 2024

Hey,

Ilan from the Loox team here!

I just wanted to touch base and send a quick follow-up regarding the review you left.

We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.

I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

21 de novembro de 2023

drama

ShopGlobalFinds
Países Baixos
3 meses usando o app
Loox deixou uma resposta 23 de novembro de 2023

Hey,
Rotem from the Loox team here :)

I would be happy to better understand what you are experiencing on your end.

I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there

Please also know that our support team is available 24/7 and always ready to provide you with assistance!

21 de julho de 2023

Me cobraron a mi cuenta teniendo la suscripción de cancelada y la aplicación desinstalada

La aplicación te cobra sin aviso previo y sin tener su aplicación instalada
Quiero un reembolso.

HOMIES
Colômbia
22 dias usando o app
Loox deixou uma resposta 22 de julho de 2023

Hey,
Tal from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!

The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

24 de outubro de 2023

c'est écrit en anglais, comment voulez-vous qu'on réponde aux questions ceux qui ne parlent pas cette langue?

Foryouwom3n
França
3 meses usando o app
Loox deixou uma resposta 25 de outubro de 2023

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

2 de novembro de 2023

péssimo

GlobalHub Shop
Brasil
Aproximadamente 1 mês usando o app
Loox deixou uma resposta 4 de novembro de 2023

Hey,
Amit from the Loox team here :)

I'd be happy to help you with anything you might need assistance with!

I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.

14 de junho de 2024

It's not $9.99 as it says, instead it's $14.99

FashionFable Outfits
Estados Unidos
Loox deixou uma resposta 15 de junho de 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

11 de junho de 2023

What kind of app disable your access on their dashboard app if you don't upgrade the plan ???

You are greedy and disgusting.

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

You got so many users already, so many reviews, but yet greed is leading you.

I'm really disgusted of this economic behavior !

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Divyno
Estados Unidos
Quase 5 anos usando o app
Loox deixou uma resposta 11 de junho de 2023

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.

Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.

We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.