Loox ‑ Product Reviews App , 18 255 avaliações

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!

​Hey,
Tal from the Loox team here :)
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​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
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The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
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​I see that we have refunded you for both charges and that you have uninstalled Loox.
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​Therefore, Shopify should be stopping all future app charges.
​
I’ve personally reached out to you regarding your refunds and am happy to continue the conversation with you privately.

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
​​
I would be happy to understand better what you are experiencing on your end.
​
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

Hey,
Josh from the Loox team here.

I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.

Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.

If you are not satisfied with your experience - all you need to do it reach out to support and we will refund you. There's no need for making offensive and untrue claims in a negative review.

I’ve reached out to you privately through our support to continue this conversation.

Hey,
Sapir from the Loox team here :)

I can see that you recently subscribed to our Beginner plan.

I have contacted you privately through our Support email and am happy to elaborate and continue the conversation with you via email.

Hey,
Ilan from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

​Hey,
Tal from the Loox team here :)
​
​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
​
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
​

Hey,
Tal from the Loox team here.
​
​I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
​
Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.
​
I see that you are on our Growth plan, which is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use.
​On months where you have more sales, you pay more, and during slower months, you automatically pay less.
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​There's no need to make offensive and untrue claims in a negative review.
​
I can see that you are currently in communication with our team privately, we are happy to continue discussing your concerns there.

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

It seems like you uninstalled us before we had a chance to assist you.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)