Loox ‑ Product Reviews App
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
This seems really difficult to build a decent looking review request email. We put in our logo and its gigantic and it can only go one place.
Hey,
Dor from the Loox team here :)
I'm sorry to hear that your experience with Loox was not as you expected.
Please note that Loox will use the original image size of whatever image URL you decide to use for your email's logo.
You can resize the image you wish to use and use the new URL instead.
I have contacted you privately in order to go over this in further detail. Could you please check your inbox so we can continue assisting you with this?
Deixou passar comentários negativos mesmo eu colocando para deixar passar apenas de 5 estrelas, prejudicou bastante minhas vendas.
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
BOAS FUNCIONALIDADES, PORÉM SO UTILIZO OS DEPOIMENTO E QUEREM ME COBRAR O PLANO MAIS CARO. SE EU UTILIZASSE TODAS AS FUNCIONALIDADES ACHO JUSTO, PORÉM NAO UTILIZO E PARA MIM FICA MUITO CARO.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I have personally reached out to you and will be more than happy to continue to assist you privately.
I thought the app was good enough to help me to get more real review from real customer the product review were happy
It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
I've reached out to you privately through our support so that we continue the conversation through email :)
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey,
Josh from the Loox team here :)
I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
I have reached out to you privately to continue this conversation.
Please look out for an email from our Support team.
Good app for reviews but after uninstalling continue to bill me. They know I'm not using it and bill me anyway. Be careful and watch your bills.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
We would never, and cannot on a technical level, charge a merchant after the app is uninstalled.
All app charges go through the Shopify billing system which automatically charges only when an app is installed.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
With that said, I can see that you have reached out to our Support Team for further assistance with this, and we have already replied to that thread to get this solved as soon as possible.
I don't like the fact that Loox is sending emails for reviews on default. Customers will get an email before the order even arrives. Had to turn it off all together.
Hey,
Thanks for sharing your feedback!
Review request timing is certainly crucial, and we wouldn't want them to get sent too soon (or too late!). On your Settings tab in the app, you can configure emails to be sent X days after purchase, fulfillment or delivery dates - to ensure that emails go out at the perfect timing that matches your store's delivery times.
As always, our support team is available and happy to assist with any question or concern - our goal is to help you make the most of Loox and we'd love to help :)