Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensioner (23 155)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 92 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
25 mars 2025

I moved over to Loox from another review service a while back and the experience has been very smooth ever since. Everything is pretty straightforward and the extra features are great. I needed some help implementing custom code snippets into my theme and Shany took care of it in no time.

The only thing that I would like to see improved at the moment is their relatively new smart upsell feature. The metrics interface is limited and there are minimal options for tweaking.

Bannerfi
USA
Nästan 3 år användning av appen
31 mars 2025

Exceptional Support—Highly Recommended!

Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.

SpazaStore
Sydafrika
Mer än 4 år användning av appen
28 februari 2025

Loox has been the best review app on Shopify that I have used. It's so easy to set up, get reviews from customers and show them off in the important areas.

Additionally, if you have any issues, their service is always here for the rescue, I've usually only waited a few minutes before someone has fixed my issue, Ellison recently helped me out, quickly fixed it, had me check and gave me a couple areas to clear if it didn't work, but it had and we are back in action.

Love Loox and will always use it.

Good Day Optics
Kanada
Mer än ett år användning av appen
31 mars 2025

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful!

Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration.

Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect.

Highly recommend Loox not just for its features, but for support team behind it!

BeyondLash
Frankrike
Ungefär ett år användning av appen
26 mars 2025

seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine

Teeccino
USA
Mer än 3 år användning av appen
Loox svarade 28 mars 2025

Hey, thanks so much for your feedback.

User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this!

Best,
Arielle from the Loox team :)

28 januari 2025

This has been the single best app to help grow our business by providing instant customer feedback and credibility to our site and social accounts. I recently had an issue that our customer service rep, Tal, expertly handled with very fast response times and a quick and direct resolution. I highly recommend Loox to any business.

Boil-The-Bag Peanuts
USA
Nästan 3 år användning av appen
26 februari 2025

Super easy to use, and I find it brings a lot of customer reviews in compared to other review apps. Plus I love how modern and user friendly it is for the customers and also the widgets on the website.

Oh-Spit Baby Burpware
Australien
6 månader användning av appen
6 januari 2025

Loox is an incredibly user-friendly platform for collecting and displaying customer reviews. The seamless integration with my online store has not only enhanced my website's credibility but also increased customer trust and engagement. The customizable widgets and visual review displays make it easy to showcase authentic feedback in a visually appealing manner.

One of the standout features is the ability to collect photo reviews, which adds a layer of authenticity to the shopping experience. The automation of review requests saves time and ensures that feedback is consistently collected without manual effort.

Overall, Loox has been a valuable tool for boosting conversions and creating a trustworthy shopping environment. Highly recommended for any e-commerce business!

BestMade Natural Products
USA
Mer än 5 år användning av appen
13 april 2025

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

UNIFIT
Indien
Mer än ett år användning av appen
Loox svarade 15 april 2025

Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.

If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.

Thanks,
Amit from the Loox team

23 januari 2025

I cannot say enough great things about the support I received from Jemuel! I was facing some issues with my Shopify store and the Loox integration, and honestly, I was feeling pretty stuck.

Not only he was professional, but he also took the time to understand the specifics of my problem. His patience and attention to detail were truly above and beyond.

Thanks to Jemuel, my Shopify store is back on track, and the Loox integration is working flawlessly. I’m so grateful for his expertise and prompt assistance. If you’re lucky enough to have Jemuel helping you, know that you’re in excellent hands!

Highly recommend his support—thank you, Jemuel!

Health Club Hashimoto
USA
7 månader användning av appen