Loox ‑ Product Reviews App
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We had a problem with a product page not showing the reviews. Laurence from Loox was back and forth 6-7 times ....even jumped into the store and did it herself. Awesome customer support. i am sure we will get alot more salas now. Thanks so much !!!!!!!
Love the reviews and get quite a lot of customers that submit reviews with images and video. Only thing I wish it has was store review integration in Google merchant center.
Love this app and the support team is always top notch. I reach out quite often for help with random questions. Most recent, Leogen was able to assist with my issue in less than just a couple minutes :) There are a few quirks I have encountered here and there but the benefits far outweigh the roadblocks we have run into.
I have been using Loox for several years now. Over 4000 reviews later, we are very happy with the transparency and credibility this app provides for our business. The image/video integration is paramount for review proof. I highly recommend this app.
Loox is really great as a review display and review collection app. I've tried several others over the years of running my brand, and this is the best by far. Quite customizable, and the support is fantastic. My latest support was handled by George, and he was absolutely amazing... Quick, communicative, and helped me solve a mobile display issue that we hadn't been able to fix on our end.
Highly recommend Loox for product review collection and display!
Ive been using Loox for more than 7 years. There's a reason I'm still using it.
As we evolve they continue to raise the bar. I'm very happy with the service they have.
My favorite is the automations. I can seamlessley setup review emails and add them to our collection which get displayed on our PDPs and website.
Well done team!
DO NOT USE THIS APP, THERE ARE WAAAAAAAY CHEAPER ALTERNATIVES THAT DO THE EXACT SAME THING. THEY CHARGED ME NEARLY 1K IN USAGE FEES LAST MONTH, THE PRICING STRUCTURE IS ESSENTIALLY A SCAM.
Hey, we do our best to keep our pricing clear and transparent, with all details available on our website, Shopify listing, and within the app. Our usage plan exists for merchants with a seasonal order volume, whereas our Unlimited plan comes at a fixed predictable cost.
Having said that, it's obvious that the recent charge came as a surprise to you - we are sorry, and we'd love the chance to make things right.
We’ve tried reaching out privately over the last couple of days to review your plan options. If you haven’t seen our latest message, please contact us from the relevant email address at support@loox.io, and we’ll be happy to help.
We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.
Hey, thank you for your honest feedback. We're genuinely sorry we fell short - both with the issue itself and with the support experience along the way. That's not the standard we hold ourselves to. We've reached out to you directly and look forward to making this right.
Its been a pleasure having this app. Our customers have interacted with us in a positive moving forward way. It's reinforced what experience we have when we see customers face to face and it has given us and our customers opportunity to improve this buying selling experience. They have shared their happiness but also any disappoints we were not aware of and the design of the app allows us to repair the issue the client has and then their opportunity to re-rate us with fresh comments so potential customers can see our workflow process of problem to solution.
Love this app! easy to use and helps build trust.
Liz from support was an absolute beast. I changed my theme and she helped me update it to this new app and also helped add features that are gonna help me convert more easily.
