Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensioner (21 802)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
Redigerat 30 september 2024

We love our Loox Reviews and hope y'all know how great of a job you have done with this company. You have been a key part of our success. The superb UX and collection process has resulted in Mermaid Wax having more overall reviews than ALL of the other companies in our industry COMBINED! This has happened with your help (which has been key) even though we are just 5 years old while many in the industry have been around before the internet. No shxx! Woohoo, can't thank you all enough <3

Mermaid Wax®
USA
Mer än 5 år användning av appen
Loox svarade 30 september 2024

Hey,
Arielle from the Loox team here :)

We are so happy to hear about your positive experience with Loox so far.

We are looking forward to many more years of working together.

Don't hesitate to reach out if there is anything we can help you with!

26 september 2024

Hi Loox, thanks for being so outstanding all these years and for enabling one of the most important parts of my store -the reviews! It helps me interact with my customers. Thanks also Jodel for the super fast and accurate help with my question - we got it all solved in under 10 minutes!

Arabic Book A Month USA
USA
Nästan 5 år användning av appen
25 oktober 2024

Great app, excellent customer support. Aya was quick to reply and provide code to implement certain features across our store. Very helpful and kind. Recommend highly!

Natural Life™ Australia
Australien
Mer än 2 år användning av appen
9 oktober 2024

Had issues with my product stars not showing on my homepage and Liz was able to help me out promptly and add them to where they were needed. Thanks again for all the help

LighterLoungeCo™
USA
Mer än ett år användning av appen
23 oktober 2024

This is such a great app! It has great additional features such as refer a friend, and offering rewards for photo and video reviews. Within the first 24 hours of installing Loox we had 16 new reviews! This level of reviews collected in the same timeframe was impossible with Trustpilot. Customer service is great too, Rotem in particular. He was able to quickly assist me with accidentally duplicated reviews.

BionicGym
USA
Mer än 2 år användning av appen
31 oktober 2024

I’m thrilled with this app! It offers outstanding value for money and is incredibly reliable. New tools and features are regularly added, keeping it fresh and functional. I was especially impressed with the quick assistance in implementing the review stars. Huge thanks to Rotem, the Customer Support Engineer, for going above and beyond with friendly and efficient support. Highly recommended!

Rad&Rucksack
Tyskland
Mer än ett år användning av appen
9 oktober 2024

I would definitely recommend this app, I ran into some issues after using the app after a few months because the navigation system on Shopify had changed and the Loox team helped me out straight away and and gave really clear instructions with screen shots so I literally couldn't go wrong.
Thanks so much Sara at the Loox team!

helenloveday
Storbritannien
8 månader användning av appen
9 oktober 2024

I would like to express my sincere gratitude to customer service representative Liz A. for her outstanding help! Every time I encountered an issue, she was quick and accurate in her responses, always able to pinpoint the reason for the problem and provide the correct solution. Her patience, professionalism, and attention to detail left me thoroughly impressed. I'm truly grateful for her support and highly appreciate the excellent service she provides. Thank you, Liz A., for delivering such fantastic customer service!

Karaku
Hongkong SAR
Mer än 3 år användning av appen
19 augusti 2024

Thank you very much for Liz's help! I spent a long time searching online without resolving the issue, but Liz solved it easily in just a few minutes. She is truly very, very professional and fast! I hope Liz’s higher-ups can give her a raise (or a bonus)!

Custom Neon Signs
Kina
Mer än 4 år användning av appen
8 oktober 2024

It's a really good app with lots of features. Thank you very much for your help, Arielle, in resolving a video review upload issue.

Flor y Amor
Spanien
Mer än ett år användning av appen