Loox ‑ Product Reviews App
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Recensioner (22 183)
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Difficult to use
Hi Electronic Toleen,
Thanks for taking the time to leave a review.
We’d love to hear more about your experience with our app and help you set up Loox on your store. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
nao esttou a importar comentarios
Hey,
Rotem from the Loox team here :)
Thanks for sharing your experience with Loox.
I’d be happy to help you import reviews to your store.
I’ve reached out to you privately through our support, and and am here to make sure we get this sorted out together.
the import is easy and nice , but all other setting are very hard. thew support service is only be email and not online
Hey,
Lilach from the Loox team here :)
Our support team is available 24/7 via email, you can always reach out to us!
Here's our email address:
support@loox.io
In any case, I've personally reached out to you and I'd be happy to provide you with assistance!
Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.
Hey,
Ilan from the Loox team here.
Loox fully supports having the Rating widget for the collection page products.
I contacted you privately and will happily set up the widget for you as soon as possible!
Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.
cool but i cannot use loox button
Hey,
Rotem from the Loox team here :)
Thanks for sharing your experience.
I’d be happy to dig deeper into this. I’ve reached out to you privately through our support and am here to ensure we get this sorted out together!
Such a well-known application that only offers English is unacceptable in 2024. I have to translate each sentence one by one. I waste a lot of time translating everything.
Hey,
Tal from the Loox team here :)
Loox offers multilingual support, which detects the customer's locale and changes the language of the Loox emails and widgets to 19 supported languages.
If you'd like to change the language to an unsupported one, we can help you set this up through our support.
I’d be happy to dig deeper into a solution that would fit your needs.
I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.
"loox-dynamic-section" not added. There is a problem with the app block. Contact the app developer.
Hey,
Arielle from the Loox team here.
I’d be happy to dig deeper into what you see on your end.
I contacted you privately and will happily set up the widget for you as soon as possible!
Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.
slows down site, made extremely difficult to cancel the subscription.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos.
In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos).
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
having trouble setting ioyt up
Hey,
Tal from the Loox team here :)
Our support team is available 24/7 and always happy to help!
I’d be happy to dig deeper on what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.
Hey,
Tamarry from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together