Loox ‑ Product Reviews App
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We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.
It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.
This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
gets the job done, easy to use
Had an issue and needed help on how to import reviews so i contacted Loox support team and Aya was so amazing as she taught me through it.
I have gotten more reviews in the last week than I have ever gotten using Judge.Me. I also like being able to clearly display my customers pictures that they upload.
Loox ‑ Product Reviews App has really helped me step-up my game on showcasing products through costumer reviews. Thanks!
very good app, and Rotem service very good
Loox has increased the number of customers leaving reviews, period. It was easy to install and implement, and the emails sent post-purchase to solicit reviews work. When I needed assistance with a unique request, the team helped quickly, efficiently, and with a great, friendly attitude. Hats off to Liz, Jemuel, and Aya for their outstanding work!
Liz A. Has helped me a lot with a nevigating issue, was very kind and even sent me the files that I needed. Great service, Thank you
I am in the setup phase of Loox and I reached out to Customer support for some help. Chester was very helpful so thank you for that!
Great tool to driving trust for your site