Loox ‑ Product Reviews App
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
Recensioner (22 385)
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Lousy customer service. I have problems with the app and I am waiting for a response for more than a day.
drama
Hey,
Rotem from the Loox team here :)
I would be happy to better understand what you are experiencing on your end.
I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there
Please also know that our support team is available 24/7 and always ready to provide you with assistance!
I have only just installed the app looking forward to being able to import reviews to my store and increase sales
Used it for months, but then they randomly started charging me a $35 usage fee on top of the subscription fee. On top of that, the app randomly stopped working for 2 days and I couldn't import reviews - then days later all of the reviews I tried importing all came flooding in. By that point, I had already moved on to AliReviews instead. Much better review app.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible.
I’ve personally reached out to you and am happy to continue the conversation with you privately.
The worst app ever. I paid for the basic app and they are counting all my orders so that they can charge more? for real? i have 2 other stores with this app and I ddnt have to do this. what is happening? are you really doing this?
Hey,
Josh from the Loox Support team here :)
I took a look at your account and I can see that you have reached the order limit on our Basic plan. Congratulations on your great sales numbers!
The Basic plan is built more for stores that are only just beginning their journey. With that in mind, I have reached out to you privately to verify some information on what this means and how you can continue to grow with Loox.
Please check your inbox for an email from our Support team at your convenience.
One of the worst customer services I've dealt with, you no live chat, you can only send an email, which each time someone else is responding. I've tried for several hours to get help to set up correctly the app on my store, and it's a nightmare. And you're paying money for that horrible experience.
Hey,
David from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours.
I would be more than happy to help you resolve any issues.
I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages.
No worries, our star rating widget is able to be displayed on any of your Shopify pages.
I have reached out to you privately to better assist you.
c'est écrit en anglais, comment voulez-vous qu'on réponde aux questions ceux qui ne parlent pas cette langue?
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
I don't recommend this app. I had this app installed before. I wanted to try again, but it turns out that if your country language is not available there, To customize the text, you must upgrade to the higher plan, which costs $69. I uninstalled the app ( I had it installed 2min literally), and still, they will charge me $29.... So disappointed.
Hey,
Josh from the Loox team here :)
Sorry that your experience with Loox was not as you expected.
While Polish is not automatically translated on our system, we are happy to open custom translation on your account. This will let you use Loox in the language that you choose. Please search for an email from our Support team regarding further steps on how to achieve this.
In regards to the charge, it seems that this store has had Loox installed in the past and hence the trial was not available when it was installed again.
No worries, I have contacted you privately to verify some information for your account so we can sort out both the charge and the translations.
GUDOOK ONLINE We have deleted and terminated the service for over ten days, why should we still afford extra payment 29.99USD, we need the explain,thanks.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
je ne recommanderais pas cette application parce qu' il y a trop d information et difficile a comprendre
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.
I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!