Loox ‑ Product Reviews App
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I paid $24.99 for advanced plan but I still need to upgrade to Pro plan to be integrated with Google Review. I currently have the same benefits of Free Shopify Products Review App from Loox App for $24.99. I believe it's completely NOT WORTH THE COST.
scam app, I changed my plan from essential to growth this month and I don't know it cost me over $400, I am still able to access the app now but my review history are gone it need me to pay again, really really bad experience.
Hey,
Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I see that you have recently uninstalled Loox which is preventing you from accessing the admin.
I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.
Estou tendo que avaliar antes mesmo de testar, não gostei disso. Espero que valha a pena. Tive boas indicações.
Hey, Yishai from the Loox team here :)
Thank you for the genuine feedback. I hope that you will have a great experience using the app itself.
If you need any assistance setting things up, please contact our support team and we'd be more than happy to help!
i use this application to boost my sells and more to help to confirm products selling on my shop. it's all
Don't work, i would put reviews on my website by the website but it's impossible. I just can import the Aliexpress reviews. So that don't make work.
Hey,
Yishai from the Loox team here :)
Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly.
Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store.
Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!
quero cancelar meu plano da loox , mas não consigo achar nada que diga para eu cancelar, como faço?
Hey,
Amit from the Loox team here!
I just wanted to jump in and let you know that we are always here and happy to help :)
No worries, you can unsubscribe at any time by removing Loox.
Here is how you can do so:
https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store
If you need any assistance with this or have any other questions, please feel free to contact us at support@loox.io and we'll be more than happy to help.
CUSTOMER SUPPORT IN CLARIFYING ISSUES AND QUESTIONS IS APPALLING, COMPLICATED TO INTEGRATE NEEDS SO MUCH CLARIFICATION ON IMPORTING REVIEWS, THERE ARE BETTER PRODUCTS AND SERVICES OUT THERE.
Hello, Yishai from the Loox team here,
I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox.
If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)
Péssimo aplicativo, plano caro depois que tem certo limite de reviews. Troquei de plano e os comentários do meus clientes sumiu tudo! Não recomendo.
Hey,
David from the Loox team here :)
I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
The Plan you were subscribed to is the Loox Beginner Plan.
Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.
It is limited to a total of 500 orders from when you finish the Loox trial.
Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan.
With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store.
I've reached out to you privately through our support and am here to make sure we get this sorted out together :)
If you have any other questions or need assistance with anything, do not hesitate to contact our support team.
We'd be more than happy to help :)
c
Hey,
Lilach from the Loox team here!
Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.
I've reached out to you privately to provide you with further assistance :)
I can no longer enter the application if I do not subscribe to the superior plan, even if they charge me $14.99 every month !!! it's a forced sale! very disappointing! Do not use this app, you will be the next victim.
Hey,
Tamarry from Loox here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers several different plans for stores at different stages of their Shopify journey.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)