Loox ‑ Product Reviews App

Hey,
Yishai from the Loox team here :)

Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly.

Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store.

Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!

Hey,

Amit from the Loox team here!

I just wanted to jump in and let you know that we are always here and happy to help :)

No worries, you can unsubscribe at any time by removing Loox.
Here is how you can do so:
https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store

If you need any assistance with this or have any other questions, please feel free to contact us at support@loox.io and we'll be more than happy to help.

Hello, Yishai from the Loox team here,
I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox.
If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)

Hey,
David from the Loox team here :)

I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

The Plan you were subscribed to is the Loox Beginner Plan.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

It is limited to a total of 500 orders from when you finish the Loox trial.

Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan.

With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store.

I've reached out to you privately through our support and am here to make sure we get this sorted out together :)

If you have any other questions or need assistance with anything, do not hesitate to contact our support team.

We'd be more than happy to help :)

Hey,
Tamarry from Loox here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey - Yishai from Loox here :)

Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

To the best of our knowledge, Shopify should not create an additional charge for an app that was uninstalled and re-installed mid billing cycle.

You can refer to this article:
https://ecommerce.shopify.com/c/api-announcements/t/bug-fix-billing-api-double-billing-charges-on-reinstall-548538

This means that you should be able to choose a plan and use Loox for the remainder of your billing period without being charged twice.

In any case, please contact our support team and we'd be more than happy to help you with this!

Hey,
Tal from the Loox team here :)
​
​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
​
​I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.

Hey,
Josh from the Loox team here :)

I'm sorry to hear you feel that Loox did not meet your expectations.

When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first.

Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled.

I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.

Hey,
Tal from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
​
​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)