Loox ‑ Product Reviews App

Hey, Yishai from the Loox team here.

Loox automatically integrates with 99% of Shopify themes and should be seen as soon as you integrate the app into your theme.

On the small chance the reviews are not seen automatically, we would be more than happy to manually integrate the reviews for you through our support :)

We have already contacted you privately to assist you in integrating Loox into your product pages. Could you please check your inbox so we can continue assisting you with this?

Hey,

Amit from the Loox team here :)

Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled.

With that being said, removing the code mentioned in the guide disables all the widgets from appearing in your store at once.

Should you need any assistance with removing/editing code, please don't hesitate to contact us and we'll be more than happy to help!

I also took a look at your account and I can see that no emails were sent to your customers through Loox.

In regards to your experience with the app, while we have a variety of help-articles in our knowledgebase (here:https://help.loox.io/) we are always looking for new ways to improve our app and our users' experience.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated)

Hey,
Amit K. from the Loox team here :)

Thanks for sharing your feedback!

Our new Growth plan offers a variety of additional features that help Loox merchants generate more sales and revenue that usually covers the cost for Loox a few times over. This includes removing the Loox branding, starting at only $34.99/month!

Regarding the code lines you're still seeing - after an app is removed from a store, Shopify blocks all access to the theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself.

That being said, I can assure you that once Loox is removed from the store, our code is not loaded in the store and does not affect the site's loading speed.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
David from the Loox team here :)

I apologize for the confusion, and I’m happy to help clear the air!

Generally speaking, Loox provides its merchants with the option to translate all of its front-facing widgets and emails into one out of 19 different languages.

The chosen language will adjust the default text for all Loox widgets implemented on your store's pages and customer-facing emails.

You can choose your preferred language directly from your Loox admin.

We also currently offer a Weglot integration to translate your customers' reviews showcased on your store's widgets.

I have contacted you privately in order to go over this in further detail.

In any case, ​our support team is available 24/7 and always happy to help!

Please don't hesitate to contact us with any questions or requests that you might have!

We'd be more than happy to help :)

(Updated)

Hey,
Amit K. from the Loox team here :)

From what you've described regarding the widgets still appearing - this sounds like it might've been related either to a previous review app that was still appearing in the store or to your local browser's cached version of the page.

When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ).

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated)

Hey,
Amit K. from the Loox team here :)

I'm sorry to hear that your experience with Loox was not as expected!

Generally speaking, after an app is removed from your store, Shopify blocks all access to your theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself.

From what you've described regarding the widgets still appearing - this sounds like it might've been related to your local browser's cached version of the page.

When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ).

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Yishai from the Loox Team here! We're sorry for any confusion regarding the 14-day trial period.

Please note that App trials on Shopify are only offered automatically on the first time you install a specific app.

I took a look at your account and it seems that your store had installed Loox in the past. Unfortunately, this made it so that your 14-day free trial was unavailable upon reinstall.

No worries, I have sent you a follow-up email with additional instructions. Please check your inbox for an email from our Support team at your convenience.