Loox ‑ Product Reviews App
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CSV files not working. Somehow I didn't have the 14 days trial, I couldn't import reviews from Amazon, I couldn't edit, Very Disappointed. Paid for Nothing!!! What a waste
very very very limited settings.....with the pro plan!!!!!
I can't import reviews with text or just without text, I can't change reviews at all.....
Hey,
Josh from the Loox team here :)
I am sorry that your Loox experience has not met your expectations so far. I would be happy to sort everything out for you.
Loox allows you to choose which reviews to appear publicly on your store.
We also support importing your text and photo reviews from any previous source using the Loox review import template as well.
If you'd like assistance with uploading your reviews, I have reached out to you privately with additional instructions. Please reply to the email so we can help further :)
There is no way to find support team on Shopify. I already check all the page i can but no help support.. Too bad the app is great
Hey,
Amit K. from the Loox team here :)
Our support team is available 24/7 in 3 different time zones, and we always respond within minutes.
I took a look at our logs and I cannot seem to find an email from you. No worries though, I just reached out to you in private to see how we can help!
You can always feel free to contact us by clicking the "Get support" button on your Apps menu and on our app listing page as well.
We as customers doesnt mean anything to Loox, and it seems like once yopu buy the app then they dont care about you anymore. First they say they will get back to you in 5 hours, then another email confirm that they ALWAYS get back within 24 hours, but only reply me after 4 days, and the 2nd time after 2 days i still didnt hear from them. TERRIBLE. They deserve a 1 star, but get a 2 star because at least the app is working, although there are better apps that is cheaper as well, so i will probably not hang around for long.
Hey,
Amit from the Loox support team here :)
Generally speaking, as you've correctly mentioned, we do our best to respond to support requests as soon as possible and always within 24 hours.
I took a look at our support logs and we've responded to all of your requests within this timeframe (replies sent to the email address your store is listed under).
If you've not received these responses, please contact our support team directly at support@loox.io - we're always happy to help!
Gostaria de um suporte em suporte.laranjaimportada.com.br, pois simplesmente não consigo espelhar os reviews em minha pagina.
Hey,
Josh from the Loox team here :)
Loox automatically secures your reviews by blocking all non-listed domains from displaying the Loox widgets.
This protects you from anyone who wants to steal your reviews and display them on their sites.
I will happy to help you work around this feature so that you may display your reviews on this unlisted domain.
In the meantime, I have reached out to you privately to assist you further. Please check your email for a message from our Support team.
Better get another app, because Loox app is veryyyy expensive. You always pay $ 35 for 300 emails. A month can quickly accumulate a large sum. The app works well and the support is very quick.
The settings are very easy
Gave decent results for price during trial and first month. Now it's says I've run out of review sends after just 2 days and what I get from that is just about 10 reviews. When I bumped up the next level, Within a few days, I got the same message, that I'd run out. Currently looking for alternatives . It's fine if that's their pricing, but they definitely show more results during their trial and initial and then want to force you to pay way more to get results thereafter. Very disappointing.
Hey,
Yishai from the Loox team here - I'm so sorry you're disappointed in your experience with Loox recently. I'd be happy to clear a few things up and try to explain what happened :)
Generally speaking, Loox offers a one-time bonus to send review requests to past customers free of charge regardless of how many emails are sent.
This might be the reason so many reviews came in during your first month of Loox, as free emails were sent to your customers going back to orders 90-days before Loox was installed.
In regards to recent performance, I can see that you recently moved to the Advanced plan which offers 500 review request emails per month which might be less than your monthly order volume and hence was exceeded faster than expected.
With that said, I can see that you received more than 150 reviews in the last 30 days which is fantastic!
In any case, we contacted you privately through our support channel to explain everything in more detail, we're more than happy to help you get the most out of your Loox subscription.
Acho que a única coisa que poderia fazer pro plano básico é colorar ao menos o primeiro nome das pessoas de acordo com sua linguagem de origem e aumentar a margem de comentários pra uns 35.
Hey,
Dor from the Loox team here :)
While the Beginner plan is intended for merchants starting out on the Shopify ecosystem, it still provides many essential and useful features, and enables deep personalization for your Loox widgets.
I have contacted you privately to assist you with any questions you might have and to assist you achieve what you wish, to the highest degree :)
Look out for an email from the Loox team!
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Pourriez l'avoir en français c'est compliqué pour moi!! j'essai tant bien que mal mais je pers un temps fou. merci pour votre retour
Hi!
Dor from the Loox team here :)
Merci de nous contacter!
Please note that while the Loox admin is currently supported in English only, you can feel free to reach out to our support team and we'll be more than happy to help out with any question you might have.
I can see you already have an open correspondence with our team, but I'll be happy to get into more detail to see how we can help you today.
Expect an email from the Loox Support team.