Loox ‑ Product Reviews App
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
Recensioner (21 207)
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non mi piace perche non ci sono le traduzioni in italiano
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings.
I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.
Hey,
Tal from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you I'm happy to continue the conversation with you privately.
I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app.
I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here.
While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
I've reached out to you privately via email and look forward to continuing this conversation there :)
What kind of app disable your access on their dashboard app if you don't upgrade the plan ???
You are greedy and disgusting.
Disabling the messages to new customers if a certain volume of orders is reached, is understandable.
But closing access to the app due to a certain amount of orders ??????
You got so many users already, so many reviews, but yet greed is leading you.
I'm really disgusted of this economic behavior !
As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.
NEVER AGAIN LOOX !
Hey,
Lilach from the Loox team here :)
Loox offers several different plans for stores at different stages of their Shopify journey.
Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.
Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.
We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.
The mobile version of this app is completely broken. They allow zero access to the HTML, CSS, or JS of the app which means that I can't fix what they have broken or customize anything. DO NOT buy the more expensive versions of this for the "Advanced Customization" features if what you want is control over the code because it will NOT give you that control. Overpriced and so not worth it.
Charged an extra $100 with no explanation. The app is already quite expensive - a random $100 charge is unwelcome. Can't get customer service to respond.
Hey,
Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :)
Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send.
To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team.
We'd love to work with you to make sure you are satisfied with Loox.
trop cher
Hey,
Lilach from the Loox team here :)
Loox offers several different plans for stores at different stages of their Shopify journey.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Glitching in our shop showing 3.5 stars 2 reviews on thumbnail but when you click on the product it shows 5 stars with 5 reviews. I’ve emailed them over a week ago and no response.
Why are customers not allowed to upload multiple photos and videos? Amazon allows this, time to update!
(Updated)
Hey,
Amit K. from the Loox team here :)
Thank you for your feedback - truly appreciated!
Loox puts the focus on collecting genuine reviewer content by helping merchants incentivize their customers to submit a photo or video review.
However, we are constantly working on improving our app to give more value to merchants!
We’ve recently released video reviews and we’re definitely looking into adding multiple photos per review in the future as well.
We've taken note of your feedback and we'll take it into account for coming updates.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.