Loox ‑ Product Reviews App
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Update: Thanks to Rain! Bad app&customer support. When using the custom question feature, you have to set options for customer to choose while I simply want to let my customers put in their own words. When you contact the support team, they keep saying thank you for your suggestion, and don't give a fuck to your request. Totally waste of time and money!! ///////Thanks for the prompt reply and solution from the team, the problem solved.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox requires your customers to submit their feedback in their own words in order to successfully post a review. With that in mind, our Product team is always open to ideas and suggestions that merchant's such as yourself have to better improve our widgets.
In any case, our support team is available 24/7 and always happy to help with anything you need.
With that being said, I have reached out to you privately to see how we can continue to assist you.
Great app that collects valuable feedback and brings customers back. Would help if they added the possibility for customers to rate the shop (website) as well as the products.
Muito bom! Tenho utilizado o Loox no meu cotidiano e tem me ajudado muito. As ferramentas são bem praticas!
Laurence was able to help me fix some of the formatting of the widget so quickly! Love that the customer service team is so responsive!
C'est la meilleure applicatio d'avis
I love Loox because of its easy integration into my store and ease of use when pulling reviews. Thank you so much for your customer service!
It just simply WORKS! Awesome. Was looking for an app just like this. I dare to say that by far this is the best. Keep it up!
works like a charm. It is very simple and have a lot of funcions. Great app, congratulations to the developers
My experience was quick and easy. I emailed customer support, and Jemuel emailed me back soon after and was able to efficiently solve my issues! Thank you!
Fast support from Aya regarding the way the dates display - turns out its already well programmed out the box so USA gets mm/dd/yyyy and UK gets dd/mm/yyyy. Nicely done :)