Loox ‑ Product Reviews App
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this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.
Hey,
Tamarry from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.
This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
All our plans, including those for larger-scale stores, have an extremely high ROI.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey,
Rotem from the Loox team here :)
The Loox admin is accessible regardless of your plan.
Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs.
Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same.
I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end.
I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there.
Please also know that our support team is available 24/7 and always ready to provide you with assistance!
The fact it makes you pay an extra $25 usd to be able to send more then 100 review requests is WRONG! I don't want all the other BS features you offer otherwise I would have already upgraded. I loved this app because of the option to have photos but now I will be looking for a new app.
Hey,
Amit from the Loox team here.
Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide.
We are confident that our product can provide a higher ROI for stores with significant sales.
I've reached out to you privately, kindly check your email inbox :)
Great app but it's way too expensive for what it is!!! 30 USD per month just doesn't make any sense. It're more expensive than the Shopify subscription as a whole!
Hey,
Amit from the Loox team here!
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99 to $59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have been added over the past year(s) are features to MAKES LOOX MORE MONEY, and nothing to make the widget more user-friendly. Sad! Oh and another thing they lie about, is that the Reviews get indexed by google as "content". NOT TRUE. Their Review app injects content from their website via java script in an iframe onto your website. Google does not index this as content. If you use google search console, simply do a live test of any url with reviews. There's also tons of other free tools out there to test a site via fetch&render as "google bot". Then check the results. None of the reviews will show up as content for our page. Don't be fooled by this marketing trick. While the app works with google shopping and your reviews will shop up there, these are 2 different pairs of shoes and content vs. reviews snippets on google shopping and search results, are not the same when it comes to how google recognizes it.
Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them
Hey,
Abby from the Loox team here :)
I am so sorry to hear about your experience with Loox and that your expectations have not been met.
I would firstly like to stress that our support team is available 24/7 and always happy to help!
Secondly, I’d be happy to dig deeper into what you see on your end.
Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!
Hey,
Ilan from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)
até pra cancelar nao presta e app porcaria
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.