Loox ‑ Product Reviews App
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I can no longer enter the application if I do not subscribe to the superior plan !!! it's a forced sale! very disappointing
Hey,
Amit from the Loox team here :)
No worries, I have reached out to you privately to offer further assistance on the matter.
I used this app to request reviews from customers who purchased from my website. I used this app for over one year paying them $10 a month. I requested shopify to remove this app, but either shopify or Loox removed all the reviews that were actually on my website. This is not acceptable. Very disappointed.
Yishai from the Loox team here - As part of our GDPR compliance, we are required, by law, to remove the data completely from our servers once requested to do so by the data owner (You the merchant).
An automatic email that is sent according to Shopify's terms of service two days after you uninstall the app to allow you, as the data owner, to remove all customer data (including reviews) from Loox.
I took a look at our logs and I can see that you have clicked "Permanently delete the customers' data from Loox" in the automatic email and approved the removal of the reviews by confirming the removal on our confirmation screen.
Since this process is a mandatory part of GDPR regulation Shopify and EU law requires us to adhere to, unfortunately, it is not possible to retrieve this information as it was completely removed from our servers.
If you have any further questions, please contact our support team and we'd be more than happy to help.
I've been using it for several months but today my product page takes more than 30 seconds to load because of my loox reviews that takes forever to appear. I am still waiting for a response from customer service.
Hey- Yishai from the Loox team here :)
Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos faster (usually under 500 milliseconds).
In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos). So it should not affect the actual loading time of the page.
In any case, we have answered your support email and we would be happy to continue assisting you on that thread.
You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Make sure you read the fine print.. Their plans are sneaky and you'll end up paying basically 0.10$ per email sent out. Can easily set this up in Klayvio for 1/10th of the price. Better review apps out there for a fraction of the cost 1/5
Hey,
Amit from the Loox team here :)
I'd be happy to help and address your concern!
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.
This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less.
This payment model is listed both on our Plan selection page as well as on the Shopify app store.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox.
I have reached out to you privately to continue this discussion.
i cant import any review since few days , it give me a message that no product found, i request help but no answer
Hey,
Josh from the Loox team here :)
Loox supports importing an unlimited number of reviews to your store. While our Aliexpress importer lets you pull directly from AliExpress, our Import template can be used from any previous source.
I have reached out to you privately to better resolve this. Please lookout for an email from our Support team.
Have uninstalled Loox from several stores but they keep charging me. I have contacted them but still no reply. DO NOT RECOMMEND
Hey,
Tamarry from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Once Loox is uninstalled in your stores, you shouldn't receive additional charges.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
REALLY disappointed to have the LOOX Branding even though I am paying $35/mo.
To remove the logo branding, you need $65/mo plan..... If you change this, I will most certainly change my review to 5.
Nul ! Impossible de vous contacter donc je laisse un avis.
Je ne peux pas accéder à la gestion des mes avis si je ne paie pas 39$ Ok je ne peux plus recevoir d'avis supplémentaire si je ne paie pas, mais laissez nous au moins gérer des avis déjà présent sur la boutique..
Je paie 9$ par mois pour rien car je ne peux plus rien gérer tant que je paie par 39$ ... Je vais chez judge.me 14,9$ par mois en prix fixe et sans augmentation, car je ne comprend pas vos prix 39$ PUIS 599$ pour des avis c'est pas possible...
Hey,
Josh from the Loox team here :)
I would be more than happy to help you here and try to address your frustrations.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
Arrivati ad un certo numero di ordini ti obbligano a passare al piano a pagamento da 35$, nonostante il primo sia già a pagamento 9,9$. Questa cosa non ha assolutamente senso, non dovrebbero permetterlo. Sono riuscito a spostare tutto su un'altra app e non mi vedranno mai più, nemmeno per altre app. SCONSIGLIO!!!
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.