Loox ‑ Product Reviews App

This app has great designs but the pricing model is way too expensive. If you sell a lot of lower price items it may not be worth it.

I can't freely change my paid plan, which is strange; I can't find the option to change the plan.

jUST OK

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good

Loox is a platform that has outgrown my needs

I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers.

What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all.

Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore.

Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.

genial

Used this app to get product reviews along with pictures (landscape and portrait). Love the fact that the app smartly arranges them based on type of image or video. Easy to use and plenty of other functionality, a little pricey but great for shops that need a customized branding and aesthetic.

Edit (Nov. 2nd 2025) - Their customer service doesn't seem to care that some basic features like your hard earned reviews don't integrate well with Google Ads/ shopping. After turning on the feature for a month, had to reach to their CS who casually suggested some updates and said now need to wait for another 4 weeks. Maybe they could've asked to do this from the beginning?

What we were looking for, it suits our needs. The referral program is very interesting. The rest works as expected.

EDIT: Overall, we’re happy with many aspects of the platform. However, a key limitation is that the photo review discount cannot be conditioned based on the product or category purchased.

Whether a customer buys a low-cost item or a high-ticket product, they receive the same €20 discount. This lack of flexibility creates an imbalance for stores with very different price ranges.

In addition, support hasn’t always fully understood our requests, which has made resolving this issue more difficult. Because of this, we are starting to explore alternative solutions.

GOOD SERVICE