Loox ‑ Visual Product Reviews
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Used this app to get product reviews along with pictures (landscape and portrait). Love the fact that the app smartly arranges them based on type of image or video. Easy to use and plenty of other functionality, a little pricey but great for shops that need a customized branding and aesthetic.
Edit (Nov. 2nd 2025) - Their customer service doesn't seem to care that some basic features like your hard earned reviews don't integrate well with Google Ads/ shopping. After turning on the feature for a month, had to reach to their CS who casually suggested some updates and said now need to wait for another 4 weeks. Maybe they could've asked to do this from the beginning?
Hey,
I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
The Google Shopping integration requires approval directly by Google, which can take up to 4 weeks to complete. We appreciate your patience while this process finalizes.
We’ve reached out via email to go over this in more detail with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.
Given that, we will need to find a differently platform for our reviews and referrals.
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected.
Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard.
In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
good app can help grow brand w socai proof
The app is very good but a little expensive tho
Loox is quite good and does what you ask for.
Only one problem the pricing,
Fact that some basic functions such answering to reviews are only from the 29 usd plan make it expensive when others apps reviews that does more or less the same things offers all theses functions for the 9,99 usd plan...
Thinking to change but review app is not something that you can change easily, I mean it time consuming.
So choose wisely.
Otherwise support is fast and design is nice.
Hey,
Amit from the Loox team here :)
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99-$59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey,
Sapir from the Loox team here :)
Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours.
I took a look at the email you sent us and it seems like our support team responded within several minutes.
As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)
I would give their product reviews 5 stars, but because it doesn't work for seller ratings as well I have to give it only 3 stars. It works really easy for us and the customer, and having images with the reviews is awesome. Not having the ability to go backwards to get past reviews is a miss as well.
Hey, Amit from the Loox team here :)
Generally speaking, Loox supports sending review request emails to your customers who purchased before Loox was installed going back up to 90 days, free of charge!
That way you can jumpstart your store's social proof with reviews from previous happy customers, and increase conversion rates!
In addition, if you have any reviews you previously collected, we also support importing those reviews using our CSV spreadsheet template.
In regards to seller ratings, Loox currently supports product reviews alone in order to concentrate our efforts on increasing conversion rates on the product pages and creating strong social proof that will convince customers to buy your products.
With that being said, we're constantly looking for new ways to improve our product and we take our users feedback and requests into deep consideration!
If you can elaborate on the reason you need seller ratings in addition to product reviews, please feel free to contact our support with any suggestions you have.
In any case, our support team is always happy to help with any issue you might be facing. Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise further :)
It has multiple functions. However, there are some disadvantages. The layout cannot be changed or placed in a row. Each review can only put one picture.
Tuve que borrarla porque no podia hacer nada si no pagaba por un plan mas caro, estoy hablando de ni siquiera ver las cosas generadas en mi plan mas bajo, simplemente no veia nada mas que el plan de pagos en el "dashboard" de shopify,tampoco pude ponerme en contacto dentro de su pagina a manera de soporte. Que decepcion!
Hey,
Tamarry from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
All our plans, including those for larger scale stores, have an extremely high ROI.
In any case, our support team is available 24/7 and always happy to help!
I have reached out privately to answer any questions you may have.