Loox ‑ Product Reviews App

App is easy to use. The email feature is great for assisting the customer with submitting their review of their purchase. Provides follow up emails as a reminder to the customer. Customizable to where you can offer the customer a discount on their next purchase for their review submission. Very helpful and gave my store another sale.

pas si simple mais très sympa ! j'ai compris le fonctionnement au fur et à mesure.... transition de mes avis etsy vers shopify qui petit a petit vont etre remplacés par ceux de shopify.

Easy to setup up. Widgets are clean. UI is easy to navigate.

The tracking data on review converting potential customers is a nice add on.

Swapped from judge.me to Loox; transferring the reviews was easy.

My brand is only a few months old, so I've only used the free tier; so far it's been great!

Amazing app. Great job of rolling out features that I think they should add. When the features aren't out yet, Mary does a great job of helping me get what I want done from a technical standpoint until they are.

If I could, I'd give it six stars. Five for Loox and one for Mary.

Loox has by far the best customer support I have ever experienced. They respond incredibly fast, usually within just a few hours. Whether it’s a simple question or a complex issue, they don’t just provide guidance—they actively help solve the problem. A special thanks to Ella, who is exceptionally helpful, understands issues quickly, and always provides fast and effective solutions. It’s rare to find such dedicated and professional support. Highly recommended!

Rina was incredibly helpful and solved an issue I had been struggling with for a long time. The Loox review widget was visible in the Shopify editor but not on the live page, and after I had already tried creating several pages from scratch, she quickly identified that the problem was related to the Content Security Policy.

She explained the issue clearly, disabled the CSP for my store, and confirmed that the widget was working correctly. She was patient, professional, friendly, and very efficient throughout the entire conversation.

Thank you so much, Rina. You saved me a lot of time and frustration!

Great app and even better support! I had an issue with the Reviews Widget not showing on my store because my custom domain wasn't recognized in the backend. Liz from the support team was quick, professional, and resolved it within minutes by resyncing my widget cache. Really appreciate the fast and effective help — highly recommend Loox!

Loox nous a permis d’afficher facilement les avis de nos clients sur notre boutique, ce qui a considérablement renforcé la confiance des visiteurs. Depuis son installation, nous avons constaté une amélioration de notre taux de conversion et une augmentation de nos ventes. L’application est simple à utiliser, efficace et parfaitement adaptée aux boutiques e-commerce. Nous la recommandons sans hésitation.

From driving search/AI query traffic, to managing our referral reward program, plus doing all the normal things a review app needs to do, I'm super happy with Loox. I've used x4 other Review Apps over the past 10 years, including Yotpo, and most did about half the job Loox is now doing for us. Our reviews have doubled, guessing due to the clean email templates. Not sure why, but I'm thrilled Verified reviews have always been the best way for us to build trust with new shoppers. The photo and video reviews do a great job showing the parents and school administrators that shop our store what our tools look like in action, and that's gold. This is the best money I've spent on an app to date. Reviews = trust = conversions.

As a Shopify store owner who has used Loox for a couple of years now, I have to say it’s been an absolute game-changer for my business, though it definitely comes with some caveats.
On the positive side, Loox has been essential for building trust with my customers. The visual aspect of the app is its biggest strength. Shoppers love seeing real photos of how products actually look, and it has noticeably helped my conversion rates. I also have to give a massive shoutout to their customer support. Whenever I’ve run into technical issues or needed help tweaking the display to match my theme, their team has been incredibly fast, professional, and patient. It’s rare to find that level of dedication from a software company, and it makes a huge difference.