Loox ‑ Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (21,957)
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Always great to see some social approval feedback from your customers
great because makes it seems like your website gets sales when your just starting up ur brnd
awesome
Helps build social proof easily.
Excellent app
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
bon produit
I was pleasantly surprised by the impact of Loox Product Reviews' referral tool on my e-commerce business. Initially underestimating it, I soon discovered that this feature significantly boosted my sales through customer referrals. The tool was not only easy to integrate and use but also became a key player in driving customer engagement and sales. For anyone in e-commerce looking to effortlessly enhance their business, I highly recommend Loox – it’s more than just a review tool; it’s a hidden gem for business growth.
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Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :)
It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.
Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!