Loox ‑ Product Reviews App

Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!

Highly recommend this service. It’s convenient and easy to use. I contacted the help desk because my customer couldn’t find the review options to rate my products. In less than 24 hrs, they fixed the issue. Great customer service.

Great app, and when I had a problem adding a Rating Widget, Rain responded promptly, advised me on what I needed to do, and did the bits I couldn't do. Very happy with their help.

Hands down the best review app for Shopify, many tools for every possible situation, easy to master social proof in every corner of the store. I had a request and Laurence was very proactive to solve my issue in no time.

Simple and easy to use. I am very glad I downloaded this one. So many are complicated and useless. Thanks LOOX. Just wish more features were added into the free options...as a small business it would be helpful.

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

Ive ised loox on a couple of my stores and ive always been suer happy with the product and the support around it. I recently had a code issue with displaying star ratings on product cards and Sara from Loox support not only figured out the issue but implemented it as well. Excellent customer service!

Loox has increased the number of customers leaving reviews, period. It was easy to install and implement, and the emails sent post-purchase to solicit reviews work. When I needed assistance with a unique request, the team helped quickly, efficiently, and with a great, friendly attitude. Hats off to Liz, Jemuel, and Aya for their outstanding work!

Loox has been a fantastic addition to my Shopify store! The ability to automatically collect product reviews with photos and videos has significantly boosted my brand’s credibility. The customizable widgets are beautiful and don’t slow down my site. The one-click referrals and social proof upsells have helped drive even more sales. Plus, their 24/7 customer support is outstanding. I highly recommend Loox to any Shopify store owner looking to grow their brand with stunning social proof!

Have been using it for almost 3 months now and love the functionality and the easy to use buttons. Has definitely boosted my sales ever since i have implemented it!!